Technical Integration Manager (Hybrid) at Citi

What you will do:

• Participates in internet development initiatives. Develops understanding of high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing) to drive continual improvement in deployment processes.
• Interfaces with clients, business partners, vendors and any other stakeholders driving internet initiatives. Communicates progress to manager.
• Ensures the best client implementation experience in all host to host projects by executing all assigned internal and external project related activities for a timely and smooth delivery. Resolves client concerns where able and escalates critical issues.
• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics to evaluate performance.
• Performs other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you:

• 5-8 years of experience
• Technology or application/ systems experience. Results orientation – evidence of proactively driving projects to conclusion. Excellent communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills.
• Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams.
• Excellent work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment