Technical Officer: Quality Assurance for Specialised Food at Medecins Sans Frontieres (MSF)

MAIN RESPONSIBILITIES

Qualification process: supplier approval

Manufacturer / product validation:

Pre-assessment: send the appropriate Questionnaire(s) to manufacturers and screen for completeness according to SOP.

Product assessment:

• Organise the sample collection when required, and send to the laboratory according to the sampling plan,
• Create the MSF Certificate of Analyse summarizing the results,
• Perform the organoleptic test,
• Check the packaging as per interagency and PSS requirements,
• Evaluate the stability study report as per interagency requirements,
• Evaluate the complete analyse report provided by the manufacturer
• Share results of product evaluation with the manufacturers
• Monitor the quality complaint/non-conformities when necessary
• Manufacturer/product dossier evaluation:
• Perform the dossier evaluation by using the rating system defined in the SOP
• For each of the points above: maintain information up to date in databases (Uniquality) and centralise documents in the document repository (sharepoint)

For each of the points above: maintain information up to date in databases (Uniquality) and centralise documents in the document repository (sharepoint)

Monitoring of KPIs for all approved manufacturers/products:

• Implement the monitoring priority as newly defined in uniquality
• Request KPI related information to manufacturers and screen for completeness:
• Quality reviews KPIs: annual complete analyse, coefficient of variation, MSF analyse, organoleptic test, foreign particle detection, heat treatment parameters, lot size, nb mixes per tracer, qty per tracer
• Entity KPIs: certification, production capacity
• Evaluate KPIs according to SOP
• Monitor the KPIs and maintain information up to date (uniquality)

Technical support and training / briefing

• Restart / update the e-learning: QUALeatY and QUALIment
• Revise the content
• Develop new sections as needed

Quality management system (QMS) and documents

• Participate in the development, implementation and maintenance of the QMS, in particular, for summer 2022:
• Revision of the qualification process

Internal network

• Assist the coordinator in the development and maintenance of the sharepoint for QA NFOS network
• Participate in the monthly calls for each channel (2 calls: ESC members + ISP and OC QA ref)
• Participate in the annual meeting for the NFOS QA network

Job requirements

• Food science degree: Master of Science level, or equivalent (pharmacist with experience in quality assurance management accepted)
• Knowledge of international food standard (FSSC 22000, BRC, IFS…)
• Mature with strong interpersonal and organisational skills
• Capacity to work and report independently
• Able to work with precision and rigor
• Experience (more than 2 years) in similar positions in the humanitarian/private sector at international/national level.
• Experience with MSF or similar organisation is desirable
• Experience in project management and team management is desirable
• Communication skills: public speaking to be able to represent MSF in relevant meetings
• Fluency in English is mandatory, French or other language would be added advantages
• IT skills: excel, word, power point, teams

Deadline to apply: 12 May 2022