Technical Product Manager - EMEA at Flare Emergency Response

About the role:

We are looking for a highly organized and detail-oriented Technical Product Manager to manage development ticket tracking, maintain technical documentation, and optimize workflows for greater team efficiency. The role requires a strong understanding of development methodologies (e.g., Scrum, Agile), proficiency in technical concepts, and a data-driven approach to monitoring project progress, addressing blockers, and forecasting team velocities for successful project delivery.

This is what you will do: 

Ticket Management & Sprint Tracking

• Create, write, and manage development tickets with clear, concise, and actionable tasks, including aggregating necessary documents & acceptance criteria.
• Oversee ticket workflows in tools like Jira, Shortcut, Github Projects, etc., ensuring tickets are updated and tracking progress effectively to generate accurate velocity data.
• Monitor & analyze ticket histories to identify workflow bottlenecks, blockers, or inefficiencies.
• Flag where team members are stuck, blocking others, or resources need reallocation.
• Collaborate with developers, QA, designers, and stakeholders during sprint planning to plan and document workflows effectively.
• Continuously refine workflows, backlogs, and sprint processes to optimize team performance.

Technical Documentation

• Maintain and organize technical documentation, ensuring it is up-to-date and accessible to relevant stakeholders.
• Work closely with developers to document features, processes, and systems technically and accurately.
• Provide clear documentation for non-technical stakeholders, translating complex technical concepts into understandable terms when necessary.

Data-Driven Insights

• Use ticketing and sprint data to predict project velocities accurately and set realistic delivery timelines.
• Build dashboards and reports to track team performance and identify trends.
• Provide data-driven recommendations to improve team efficiency and project delivery outcomes.

Requirements

Technical Proficiency

• Strong understanding of software development workflows (e.g., Agile, Scrum, Kanban).
• Familiarity with ticketing systems such as Jira, Github Projects, Asana, Shortcut, etc.
• Proficiency in writing technical tickets, user stories, and acceptance criteria.
• Ability to analyze ticketing histories, sprint velocities, and team performance data.
• Strong understanding of KPIs like cycle time, lead time, and throughput to track team efficiencies.
• Experience building and using dashboards in tools like Jira or BI platforms (e.g., Tableau, Looker, or Excel).
• Exceptionally data-driven approach to problem-solving and data analysis.

Organizational Skills

• Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Attention to detail in ticket creation, tracking, and documentation.
• Strong interpersonal skills to work across diverse technical and non-technical teams.
• Ability to communicate technical concepts to stakeholders at all levels.
• Experience facilitating team meetings, including stand-ups, sprint planning, and retrospectives. Alternatively, experience documenting and attending technical meetings with a strong understanding of technical concepts.

Bonus points if:

• Experience working as a developer, QA engineer, or technical analyst.
• Certification in Scrum or Agile methodologies (e.g., CSM, CSPO).

Benefits

To ensure you bring your 100% self to work, we are happy to share with you what we are offering once you choose to join us at Rescue: 

• A chance to make an impact in a mission-driven organization.
• Fully remote role with the flexibility to work from anywhere.
• Unlimited paid time off.