Technical Product Owner – Service Desk at Safaricom Kenya

Detailed Description

Reporting to the Technical Tribe Lead – Service Management Department the position holder will perform all aspects of the Product Owner role. This includes taking ownership of the product backlog, user story content and setting priorities for the Agile Team to maximize business value. The product owner will also work within the context of a wider Product Management team, helping to define features and drive evolution of Service Desk Products. The Product owner will take lead of scrum teams, defining product vision, roadmap, and growth opportunities, communicating with stakeholders throughout the project.

Key Responsibilities

• To plan and prioritize product feature backlog and development for Service Desk products.
• To develop detailed Service Desk product feature specifications and ensure they’re clearly understood by the development teams.
• To assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy.
• To actively mitigate roadblocks impacting successful team completion of release/sprint goals.
• To lead the product-release plans and set expectations for delivery of new functionalities.
• To serve as the product ambassador internally and externally, sharing knowledge and answering questions related to Service Desk products.

QUALIFICATIONS

• Bachelor’s degree in computer science, software engineering or any other related field.
• 7+ years in leading software teams in startups or digital native organizations.
• Experience in running digital transformation programs successfully.
• Extensive experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD.
• Strong knowledge of software architecture principles, patterns Experience working in cloud-native environments.
• Professional experience and knowledge of the Telecommunications industry preferred.
• Certified Scrum Developer (CSD) preferred.