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  • Posted: Nov 29, 2021
    Deadline: Not specified
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  • Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. The company started operations in 2002 as a transaction switching and electronic payments processing company that bui...
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    Technical Product Specialist

    Job Purpose / Objective:

    • To deliver customer training/transfer product usage knowledge to internal/external staff/client as required
    • Responsible for the profitability, product strategy, roadmap of products in portfolio
    • Responsible for the overall success of the product and any improvement/transformational plans of product in portfolio.

    Job Responsibilities:

    Product Management Duties

    •  Define the product vision, strategy & roadmap
    • Work closely with technical, sales, marketing and support teams to ensure revenue and customer satisfaction goals are met
    • Participate actively & works with marketing team in designing communication/marketing strategies of product(s)
    • Set pricing to meet revenue and profitability goals
    • Estimate the consumer demand for the product, identify potential customers, stay informed of any competing products
    • Develop pricing strategies and oversee product development
    • Responsible for gathering and prioritizing product and customer requirements
    • Obtain feedback/challenges from clients about product periodically & debrief internal stakeholders
    • Work with technical team with respect to prioritizing problem/issue resolution and for continuously enhancing the product.  Maintain backlog of product(s)
    • Drive the product concept and product requirements based on customer needs and ideas that come from various sources. Evaluate and prioritize the requirements and develop them into a feature set
    • Responsible for the product planning and execution throughout the product lifecycle advising management on which product to drop or enhance
    • Work with marketing for product positioning, go-to-market strategy, messaging and product launch.
    • Work with cross-functional internal team (sales, legal, marketing etc.) and partners.
    • Develop an understanding of customer needs, industry market trends and competitive landscape.
    • Gather market information to understand customer/product problems and design innovative solutions to translate them into revenue opportunities with assistance from requisite teams
    • Continuously benchmark product with that of competition and ensure own product is better and adds more value
    • Ensure all product documentation are accurate and up to date at all times
    • Propose an overall budget to ensure success of the products
    • Coordinates ideas, concepts and product feature research and makes the case for enhancements where necessary

     Periodic duties:

    • Attend seminars, trade shows, events & other marketing initiatives to demonstrate technical specification of products
    • Product Training
    • Quality Assurance

    Relationship Management

    •  Manage client relationships and regularly interface with Client representatives and colleagues to understand and resolve any issues as pertaining to product usage and functionality
    • Develop a mechanism for obtaining feedback from clients (and key players) using products in portfolio

    New Business Development

    •  Recommend new business opportunities and develop business case in support of such opportunities.

    Project Management

    • Oversee the development of relevant company or client proposals for the products in portfolio
    • Develop relevant product training manual/presentation slides
    • Liaise effectively with development team and Project Management Office with respect to projects/integration handled
    • Participate in UAT sessions of developed solutions before deployment/customer sign off
    • Facilitate product training sessions/workshops of product(s) in portfolio as required
    • Perform solution testing and give feedback to clients and development team where necessary

    Education Qualification 

    • A degree in Computer Science or Social Sciences

    Experience

    • 3-5 years minimum experience in a similar function.
    • Demonstrated success defining and launching excellent products 

    Method of Application

    Send your application to; [email protected]

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