Technical Product Specialist at Interswitch

Job Purpose / Objective:

• To deliver customer training/transfer product usage knowledge to internal/external staff/client as required
• Responsible for the profitability, product strategy, roadmap of products in portfolio
• Responsible for the overall success of the product and any improvement/transformational plans of product in portfolio.

Job Responsibilities:

Product Management Duties

•  Define the product vision, strategy & roadmap
• Work closely with technical, sales, marketing and support teams to ensure revenue and customer satisfaction goals are met
• Participate actively & works with marketing team in designing communication/marketing strategies of product(s)
• Set pricing to meet revenue and profitability goals
• Estimate the consumer demand for the product, identify potential customers, stay informed of any competing products
• Develop pricing strategies and oversee product development
• Responsible for gathering and prioritizing product and customer requirements
• Obtain feedback/challenges from clients about product periodically & debrief internal stakeholders
• Work with technical team with respect to prioritizing problem/issue resolution and for continuously enhancing the product.  Maintain backlog of product(s)
• Drive the product concept and product requirements based on customer needs and ideas that come from various sources. Evaluate and prioritize the requirements and develop them into a feature set
• Responsible for the product planning and execution throughout the product lifecycle advising management on which product to drop or enhance
• Work with marketing for product positioning, go-to-market strategy, messaging and product launch.
• Work with cross-functional internal team (sales, legal, marketing etc.) and partners.
• Develop an understanding of customer needs, industry market trends and competitive landscape.
• Gather market information to understand customer/product problems and design innovative solutions to translate them into revenue opportunities with assistance from requisite teams
• Continuously benchmark product with that of competition and ensure own product is better and adds more value
• Ensure all product documentation are accurate and up to date at all times
• Propose an overall budget to ensure success of the products
• Coordinates ideas, concepts and product feature research and makes the case for enhancements where necessary

 Periodic duties:

• Attend seminars, trade shows, events & other marketing initiatives to demonstrate technical specification of products
• Product Training
• Quality Assurance

Relationship Management

•  Manage client relationships and regularly interface with Client representatives and colleagues to understand and resolve any issues as pertaining to product usage and functionality
• Develop a mechanism for obtaining feedback from clients (and key players) using products in portfolio

New Business Development

•  Recommend new business opportunities and develop business case in support of such opportunities.

Project Management

• Oversee the development of relevant company or client proposals for the products in portfolio
• Develop relevant product training manual/presentation slides
• Liaise effectively with development team and Project Management Office with respect to projects/integration handled
• Participate in UAT sessions of developed solutions before deployment/customer sign off
• Facilitate product training sessions/workshops of product(s) in portfolio as required
• Perform solution testing and give feedback to clients and development team where necessary

Education Qualification 

• A degree in Computer Science or Social Sciences

Experience

• 3-5 years minimum experience in a similar function.
• Demonstrated success defining and launching excellent products