Technical Support Engineer at NetGuardians

• The Technical Support Engineer position plays a vital role supporting innovative software solutions for a diverse, global clientele.
• You will handle first-line technical support by resolving operational issues and answering client questions. For more complex problems, you'll conduct in-depth investigations and provide second-level support, leveraging your detailed understanding of customized software configurations.
• You will engage directly with clients to address their concerns, solve problems, and ensure satisfaction. Your role will also involve collaborating with internal teams, including R&D, senior support, and regional delivery teams, to deliver timely and effective resolutions.
• You’ll support our global customers, ensuring clear communication and excellent service. Your organizational skills will help you manage multiple queries, escalate issues when needed, and support implementation projects alongside partners.
• Your customer-first attitude, technical expertise, and problem-solving mindset will be key. You’ll ensure clients maximize the value of our solutions while advancing your career within a dynamic and international environment.

Your Profile

To excel in this position, candidates should bring a strong technical foundation, problem-solving abilities, and relevant experience.

• University degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical customer support, software development, or IT/engineering fields.
• Hands-on experience in a Banking IT environment is an advantage.
• Strong foundation in computing, networking, and system fundamentals.
• Proficiency in Java programming (version 11 or higher).
• Solid experience with Linux OS, including shell or Python scripting (RedHat certification is a plus).