Technical Support Manager at Sistema Biobolsa

Your mission at Sistema.bio

Reporting to the Technical Operations Manager, you will be responsible for overseeing and coordinating various aspects of the Technical Operations across the regions we operate in, including warehousing and logistics, field compliance engineering, customer service, and proposals management.

You’ll be in charge of:

• Ensuring efficient and cost-effective warehousing and logistics operations across the African region.
• Ensuring compliance with Sistema.bio installation standards and TechOps Customer Journey process in all African operations.
• Overseeing customer service operations in Kenya and supporting implementation partners across Africa.
• Managing the proposal development process for Kenya and African partners, ensuring timely and high-quality submissions.
• Leading and managing a team. 

More about YOU

• Bachelor's Degree: A bachelor's degree in a relevant field such as business management, logistics, supply chain management, or Process Engineering or any other Engineering degree.
• Extensive experience in logistics and supply chain management is crucial. This should include a proven track record of managing complex supply chain operations across multiple African countries.
• Demonstrated experience in handling compliance issues and ensuring that all operations adhere to relevant regulations and standards in African countries.
• Experience in overseeing and improving customer service operations.
• Proficiency in proposal management, which includes developing and submitting proposals for projects or partnerships in Kenya and other African regions.
• Proven leadership experience in managing teams.
• Ability to work with a multicultural team.
• A deep understanding of supply chain principles and the ability to optimize logistics processes to ensure efficient and cost-effective operations.
• Compliance and Regulatory Knowledge
• Strong customer service skills, including the ability to design and implement strategies to enhance the customer experience.
• Exceptional problem-solving skills to address operational challenges and compliance issues effectively.
• Excellent written and verbal communication skills for collaborating with internal teams, partners, and customers.
• Project Management skills. 
•  Negotiation Skills.

What it is like to work at Sistema.bio 

• Global company: At Sistema.bio, you get exposure to working with 3 continents and diverse cultures and people. It's the opportunity to build an international career and grow as an individual!

• Passion and purpose: Working at Sistema.bio, you work with a very passionate team that believes strongly in working for the social and environmental impact they want to see.
• A growing team with growing opportunities: Sistema.bio is on its way to double in size in the coming years. This growth will open new roles, new countries and a world of new opportunities! We have a roll-up-your-sleeves culture where we offer new opportunities for our team members’ careers and aspirations based on their skills, interests and aspirations.
• Learning about agroecology and small and medium-scale farmers: We make sure that regardless of your background, you get to spend time in the field with farmers and genuinely learn about farming and agroecology in general and its importance.
• Work-life balance: At Sistema.bio, we know you’re at your best when you’re rested and healthy. We therefore give you generous holidays options, parental leave, we pay for your health protection and give you options to work remotely when needed and possible.
• Gender Equality: Sistema.bio is committed to gender equality in the workplace. Thanks to our Gender policies and efforts women represent 57% of the Global team for example, and 27% of our overall workforce. We have flexible hours and expressing spaces for lactating mothers.
• A team of doers: We are a team of doers. You will get a chance to get your hands dirty and learn on the ground up because your ideas and execution matter. 

Location, travel and start date

• Based in Nairobi, Kenya. 
• Traveling to African countries , 30 % of your time 
• Starting as soon as possible.

If you still need to see how we solve humanity's most important problems with a lot of passion:

• First and foremost, here is some data about how employees feel working with Sistema.bio

  • 94% employees think that the mission of Sistema.bio makes them feel that their job is important
  • 89% employees feel happy to work at Sistema.bio
  • 80% employees see themselves with Sistema.bio in the coming 2 years
  • 82% employees feel that Sistema.bio appreciate its employee