Technical Telesales/Customer Service Support at Staffing Solutions Network

Job Summary

We are looking for a motivated and detail-oriented Technical Telesales/Customer Service Support professional to join our team. The successful candidate will play a vital role in providing technical assistance to customers, promoting company products and services, and ensuring customer satisfaction. If you have experience in the energy sector, solar technology, smart meters, or other technical fields, we encourage you to apply.

• Minimum Experience: Degree or diploma in a relevant field such as engineering, technical sales, customer service, or rel
• Experience Level: Entry Level
• Experience length: 3 year

Job Description/Requirements

Responsibilities

• Respond to customer inquiries via phone, email, or other communication channels.
• Provide accurate technical information and support regarding company products and services.
• Build and maintain strong customer relationships by offering exceptional service.
• Identify customer needs and recommend suitable products or services.
• Collaborate with the sales and technical teams to address customer concerns and escalate complex issues.
• Manage and document customer interactions and maintain a record of inquiries and resolutions.
• Follow up on customer inquiries to ensure satisfaction and problem resolution.
• Provide support in upselling and cross-selling company products to potential and existing customers.

Minimum Requirements & Responsibility

• 2-3 years of experience in the energy sector, solar companies, smart meters, or other relevant technical backgrounds.
• Degree or diploma in a relevant field such as engineering, technical sales, customer service, or related disciplines.
• Strong communication and interpersonal skills.
• Technical knowledge in the energy sector and related fields is highly desirable.
• Proven problem-solving and organizational skills.
• Ability to work independently and handle multiple tasks in a fast-paced environment.