Technology Contract Administration Analyst at Absa Bank Limited

Job Summary

• To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Summary

• To provide a proactive management of all technology vendors to ensure they provide excellent services within the stipulated Service Level Agreements
• To manage and provide supplier relationship management to all technology contracts by making sure they are fit for purpose, valid and up to date at all the times  
• To drive a cost management culture though proper budgetary controls, cost saving initiatives and efficient supplier payment process

Key accountabilities

Accountability:  Management of Service Levels 

• Responsible for performing ongoing supplier management and assurance activities across a portfolio of higher risk/value suppliers to help the bank effectively manage the service, cost and risk in its supply chain.
• Responsible for ensuring the relationship is optimally managed and supplier management activities are performed in line with all relevant BU / Group policies and governance.

Key Activities

• Achieve operational excellence by effectively applying knowledge of the Supplier Management strategy and its implementation by planning and managing the workload of self and others, including specifying initiatives, scheduling projects and preparing operating plans with a defined area of activity.
• Proactively keep abreast of the latest developments in Supplier Management and identifies key factors, risks and constraints that will affect the successful implementation of the Supplier Management strategy.
• Understand the supplier’s and / or the Absa Business strategy and recognises how these affect the successful implementation of the Absa Supplier Management strategy.
• Manage the collation, analysis and timely reporting of data inputs to support the development and implementation of the Supplier Management strategy.
• Identify and measure the indicators that track the progress of strategy implementation and alerts Supplier Management leadership of any issues.
• Guide others in their area on the correct implementation of the Supplier Management strategy.
• Participates in service Review meetings and forums that enhance relationships with technology vendors and any other relevant stakeholders that define and demonstrate value in how a portfolio of IT services are being managed.
• Troubleshoots and improves supplier relationships and relationship development processes / initiatives / partnering models across the business by developing innovative ideas and concepts and benchmarks efforts for quality and sustainability
•  Manages the development of Supplier relationships for Absa future requirements.
• Implementation of service improvement plans/ initiatives.
• Measurement of stakeholders in their adherence to the defined Service Management principles
• Supporting the interface role between vendors and other IT departments or Business units as regards Service Management related technologies and services
• Participate by leading, managing, and giving the Absa Technology view and position in the negotiations between the vendors and Sourcing as regards Service Management related technologies and services

Accountability:  Customer service 

• Arrange for regular service review meetings with Technology vendors in consultation with the relevant relationship managers.
• Resolve vendor complaints and disputes within accepted Absa Bank Limited standards
• Proactively managing vendor expectations and making sure they are paid on time.
• Escalate long outstanding enquiries/queries emanating from vendors and internal customers to the Management.

Accountability: Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
• Responsible for ensuring own plan is completed within agreed timescales.

Accountability:  Business Liaison

• Single point of contact for one or more business units to represent Technology Software Asset Management.

Key Activities

• Identify IT configuration within the Business Units represented to IT
• Ensure software asset usage is monitored and kept up to date
• Report on quality of services rendered to Business Unit(s)

Accountability: Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
• Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Role/person specification

Preferred Qualification

• Undergraduate or higher
• ITIL Certification
• Supplier Management Certification
• Finance Management Certification

Preferred Experience

• Minimum 5-10 years experience in vendor Management

Knowledge and Skills

• Negotiation Skills
• Strategic Thinking
• Communication Skills (Written and Verbal)

Behavioural Competencies

• Decision Making
• Negotiation Skills
• Persuading and influencing
• Relating and networking
• Creating and innovating

Technical Competencies

• Entrepreneurial & commercial thinking
• ITIL - Governance Framework
• Subject matter expertise
• Translate Business Requirements to Tech Solutions