Technology Wholesale Coordinator at Text Book Centre (TBC)

In this position you need to have a passion for using computers and, more importantly, a passion for understanding how they work. An intricate knowledge of hardware and software is required to speak with conviction about what you sell. You must be a great communicator by being able explain the features and benefits of IT products in a way a layman would understand and possess the negotiation skills.

Main Responsibilities and Accountabilities

• Ensure that the Corporate sales teams are updated in terms of Specification, variation of the product and pricing.
• Ensure that all new products are promptly updated to the pricelist.
• Give reports on Corporate IT sales and feedback on how we can grow it further.
• Assist in monitoring of corporate clients, their needs and orders in the pipeline.
• Timely Computation and preparation of the pricelist for the corporate team.
• Timely preparation of quotations for corporate customers.
• Following up with customers on phone/email/chat for the quotations submitted.
• Providing right advice to the customer for all products are being sold to corporate customers.
• Assisting the Telesales, work order and invoicing teams with correct details.
• Coordination of Order processing and delivery to the customers.
• Growing the Corporate IT sales to the next level by providing world class customer service.
• Conduct Sales Meetings with corporate clients, schools, universities etc
• Using market research data and analysis to create pitches.
• Initiating the warranty process and updating the customer regularly.
• Planning and conduction trainings for the Corporate sales team.
• Any other duties that may be assigned from time to time.

Experience

• Degree in Information Technology
• Minimum 3 years’ experience in a similar position within a busy environment
• A good level of understanding of IT Category Products, with enthusiasm for new technology and its commercial uses
• Good communication Skills
• Excellent customer service
• Ability to meet tight deadlines
• Initiative and problem-solving ability