Tele sales - Auto Shop at Bridge Talent Management

Job Description

• Our client in the Automotive industry is looking for self-driven Tele-Sales Agents responsible for supporting the marketing department.

Key Responsibilities

• Perform outbound calls as a marketing tool to carry out a variety of sales and marketing activities, including cold calls, cross-selling and upselling to new and existing customers
• Attend to telephone queries from customers and direct such calls to appropriate personnel where necessary.
• Perform any after-call functions to complete the cycle of call
• Achieve pre-set Key Performance Indicators and assist in the achievement of the overall sales target 
• Provide feedback and suggestions on areas for improvement and/or enhance existing and future telemarketing programs
• Complete daily and weekly reports to measure individual effectiveness and provide figures showing the weekly productivity of an individual.
• Ensure each call handled meets the service standards of the Company 
• Create and/or maintain proper client, call and sales records and customer database as required by the Company.
• Ensure confidentially of data in the manner and to the extent required by the Company 
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Support of sales processes via phone calls to the customers
• Initiating repeated orders by follow-up phone calls after the customers' purchases

Requirements

• Minimum Diploma and above in business-related fields
• Experience in telesales 
• Excellent communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Working knowledge of relevant computer software.
• Excellent interpersonal and problem-solving skills.
• The ability to handle rejection and stress in soliciting customers.
• Experience in the area of sales is a plus
• Ability to work towards strict targets
• Self-driven and goal-oriented