Telephone Supervisor II at Kericho County

Duties and responsibilities

Work at this level will include telephone operation duties: -

• Routine testing of exchange lines and switchboard facilities; and 
• Telephone exchange clerical work.

An officer at this level will be in charge of a telephone exchange of three to four (3-4) switch board positions with a maximum capacity of forty (40) exchange lines and four hundred (400) exchange lines. Specifically, the officer will be responsible for: -

• Supervision of work at the switch board;
• Telephone exchange routine work;
• Preparation of duty/annual leave roster for telephone personnel;
• Liaising with engineers/technicians on maintenance of telephone exchange, equipment/facilities, with accounts section on payment of telephone bills and with supplies section on procurement of telephone facilities/spare parts and stationery.

Requirements for appointment

For promotion to this grade, an officer must: -

• Have served in the grade of senior telephone operator or in a comparable and relevant position in the public service for a minimum period of three (3) years;
• Have attended and passed a certificate course for government telephone supervisors lasting not less than four (4) months from a government training institute or any other recognized institution;
• Be proficient in computer applications;
• Possess good oral and written communication skills in both English and Kiswahili; and
• Have shown merit and ability as reflected in work performance and results.