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  • Posted: Jun 6, 2022
    Deadline: Jun 15, 2022
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    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
    Read more about this company

     

    Telesales Agent

    Overall Job Purpose

    The Telesales Agent will focus on clients by engaging them, uncovering their needs and providing them with appropriate solutions from the entire client base assigned. The role holder will be responsible for driving profitable revenue and volume growth by maximizing every customer engagement to prevent attrition and increase the percentage of active customers.The will also direct and educate clients to use self-service channels, digital solutions, mobile banking and online banking.

    Principle Accountabilities

    • Ensure that reactive and proactive approach is taken to prevent customer attrition
    • Understand needs of customers by actively providing quality sales service
    • Proactively explain the respective banking products that fit the client’s needs e.g. type of account and its features, products offered and charges payable.
    • Mobilize deposits and cross sell other bank products
    • Provide feedback on assigned leads and take note of customer complaints/ compliments
    • Ensure an excellent customer experience during telephone conversations as well as when offering any other service
    • Maintain high level of professionalism in all telephone conversations both inbound and outbound
    • Address any issues or concerns that the customer may raise
    • Manage post sale relationships
    • Ensure customer due diligence is applied when selling products
    • Reporting of suspicious transactions or activities
    • Ensure sales processes are followed to avoid miss-selling
    • Ensure proper time and resources management

    Minimum Qualifications, Knowledge and Experience

    • Diploma in Marketing and Sales or other related fields
    • A Bachelors degree is an added advantage
    • One-year Sales experience with relevant experience in Customer Service.

    Key Competencies and Skills

    • Great command of the national languages
    • Self-motivated & result oriented.
    • Ability to communicate comfortably at all levels.
    • A team player.
    • Achieving set goals.
    • High levels of discipline and integrity.

    Method of Application

    Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply

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