Telesales Agent at Superior Homes

Responsibilities:

• Make outbound calls to potential customers, introducing them to Karogo Coffee and its unique selling points.
• Follow up with leads from online inquiries, website traffic, and marketing campaigns.
• Build and maintain relationships with customers to encourage repeat business.
• Answer customer queries, provide detailed product information, and assist with order placement.
• Process sales transactions, ensuring accurate entry into the system.
• Meet and exceed weekly and monthly sales targets.
• Gather customer feedback and report trends to the sales and marketing teams.
• Work closely with logistics and fulfillment teams to ensure timely delivery.

Requirements:

• Proven experience in tele sales, call centre sales, or a similar role.
• Excellent spoken English.
• Excellent communication skills with a persuasive and customer-friendly approach.
• Ability to build rapport and handle objections confidently.
• Strong negotiation and closing skills.
• Experience in e-commerce, food, or coffee sales is an advantage.
• Comfortable working with CRM systems and order management software.
• Self-motivated, target-driven, and able to work in a fast-paced environment.