Telesales Assistant- Auto Spares Division at Accurex Leadership and Management Consultants Ltd

The Telesales Representative is responsible for generating sales through outbound calls, managing customer inquiries, and contributing to Company's growth by promoting genuine Isuzu spare parts. This role is key in building long-lasting relationships with customers, providing accurate product information, and converting leads into sales.

Key Responsibilities

Sales Generation & Lead Management

• Make outbound calls to prospective and existing customers.
• Qualify and follow up on leads to maximize sales conversion.
• Provide product information and create customized sales solutions based on customer needs.
• Achieve daily, weekly, and monthly sales targets.

Customer Relationship Management

• Develop and maintain strong relationships with new and existing clients.
• Provide excellent customer service, ensuring customer satisfaction.
• Address customer inquiries regarding products, services, and availability.
• Upsell and cross-sell related products to increase order value.

Data Management & Reporting

• Maintain accurate and up-to-date customer records in the Odoo system.
• Prepare daily, weekly, and monthly sales reports, tracking performance against targets.
• Identify trends, customer preferences, and feedback to optimize sales strategies.

Product Knowledge & Training

• Stay informed on all product features, benefits, and technical specifications for Isuzu spare parts.
• Attend training sessions to improve product knowledge and telesales techniques.
• Communicate updates on new products and promotions to customers effectively.

Collaboration & Coordination

• Work closely with the Sales and Logistics teams to ensure timely order fulfillment.
• Coordinate with customer support to resolve any issues or discrepancies in orders.
• Participate in team meetings to discuss sales strategies, challenges, and opportunities.

Customer Retention

• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Address any complaints or concerns promptly, ensuring a positive customer experience.
• Utilize customer feedback to continuously improve service and sales tactics.

Qualification

Qualifications

• Minimum of a Diploma in Sales, Business Administration, or related field.
• 2-3 years of experience in telesales, customer service, or a similar role.
• Knowledge of automotive parts or experience in a similar industry is an added advantage.
• Strong communication skills with the ability to persuade and negotiate effectively.
• Proficiency in MS Office and CRM software.