Current Openings at Accurex Leadership and Management Consultants Ltd

The Operations Manager will provide structured, disciplined leadership across all operational functions. The role requires a highly organized, process-driven professional capable of enforcing standards, driving efficiency and maintaining operational control in a fast-paced environment. The ideal candidate demonstrates authority, maturity and calm but firm leadership.

Key Responsibilities

Operational Leadership & Control

• Oversee day-to-day operational activities ensuring efficiency, compliance and productivity.
• Establish and enforce operational policies, procedures and performance standards.
• Maintain structured workflows and operational discipline across departments.
• Ensure strict adherence to timelines, budgets and quality benchmarks.

 Process Optimization & Systems Management

• Develop, document and continuously improve operational processes.
• Implement SOPs and ensure consistent execution across teams.
• Drive performance through measurable KPIs and operational reporting.
• Identify bottlenecks and implement corrective actions promptly

Logistics & Resource Coordination

• Manage supply chain coordination, inventory control and distribution planning.
• Oversee scheduling, manpower allocation and asset utilization.
• Ensure cost-effective resource deployment without compromising standards.

 Team Leadership & Discipline Enforcement

• Lead teams with authority while maintaining professionalism and fairness.
• Enforce compliance with company policies, safety regulations and operational protocols.
• Maintain accountability structures across all operational units.
• Foster a culture of discipline, efficiency and continuous improvement.

Risk & Compliance Management

• Ensure operational compliance with regulatory, safety and internal governance standards.
• Identify operational risks and implement preventive controls.
• Conduct operational audits and performance reviews.

Qualifications & Experience

• Bachelor’s Degree in Operations Management, Business Administration, Logistics, Industrial Engineering or related field.
• Minimum 5–10 years’ experience in operations leadership roles.
• Experience in logistics, manufacturing, hospitality operations, FMCG distribution or similar structured environments is highly preferred.
• Strong knowledge of process optimization, compliance management and performance monitoring.
• Proven experience managing large teams or complex systems

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The Sales & Marketing Representative is responsible for generating revenue growth and market visibility for maize and wheat flour products through proactive sales execution, customer acquisition, and structured marketing activities within Meru County and surrounding regions. The role operates on a performance-driven, commission-only compensation model.

Key Duties & Responsibilities

Sales & Revenue Generation

• Prospect, qualify, and acquire new customers including wholesalers, retailers, distributors, bakeries, institutions, and hospitality clients.
• Achieve assigned sales volume, revenue, and market coverage targets.
• Negotiate pricing, trade terms, and promotions within approved company guidelines.

  Strategic Marketing & Market Development

• Execute territory-based marketing plans to increase brand awareness and product penetration.
• Conduct in-market product promotions, activations, and sampling initiatives targeting retail and bakery customers.
• Support the rollout of new products, pack sizes, or promotions through coordinated market launches.

Brand Visibility & Trade Marketing

• Ensure consistent brand representation through proper placement of branded materials such as posters, banners, price lists, and point-of-sale displays.
• Monitor shelf presence, stock rotation, and merchandising standards at retail and wholesale outlets.
• Identify high-potential outlets for strategic branding and visibility initiatives.

Customer Relationship Management

• Build and sustain long-term customer partnerships to drive repeat sales and account growth.
• Provide product knowledge, usage guidance, and basic technical support to customers, especially bakeries and institutional users.
• Address customer feedback, complaints, and service issues promptly and professionally.

 Order Management & Collections

• Secure and process customer orders in line with pricing, credit, and distribution policies.
• Follow up on deliveries and ensure timely collections to support healthy cash flow.
• Maintain accurate customer, order, and sales records.

 Market Intelligence & Reporting

• Gather and analyze market intelligence on competitor pricing, product offerings, promotions, and distribution strategies.
• Track customer buying patterns and recommend territory growth opportunities.
• Submit regular sales and marketing activity reports, forecasts, and pipeline updates.

  Promotional Performance & ROI Tracking

• Evaluate the effectiveness of marketing activities and promotions in driving sales volume and customer acquisition.
• Recommend adjustments to marketing approaches based on performance data and market feedback

Compliance & Professional Representation

• Represent the company in a professional manner at all times.
• Ensure all sales and marketing activities comply with company policies, trade standards, and applicable regulations.

Qualification

Qualifications & Experience

• Certificate or Diploma in Sales, Marketing, Business Administration, or a related field is an added advantage.
• Prior experience in FMCG, flour milling, or food distribution sales is highly desirable.

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The Miller / Milling Machine Operator is responsible for the end-to-end management of maize and wheat flour milling operations, ensuring optimal extraction rates, consistent product quality, strict adherence to food safety and aflatoxin control standards, and full compliance with industry guidelines issued by the Cereal Millers Association and functional quality expectations aligned with Bakels East Africa.

Key Duties & Responsibilities

End-to-End Milling Operations

• Manage the complete milling lifecycle including grain reception, cleaning, conditioning, grinding, sifting, blending, and packaging of maize and wheat flour.
• Configure, monitor, and optimize milling parameters to achieve target extraction rates, flour grades, particle size distribution, and throughput.
• Ensure continuous and efficient production in line with approved production schedules and capacity plan

Food Safety, Quality & Regulatory Compliance

• Implement and maintain food safety management systems in accordance with GMP, HACCP principles, and regulatory requirements.
• Enforce strict aflatoxin prevention, monitoring, and control measures at raw material intake, processing, and finished product stages.
• Ensure compliance with KEBS requirements and industry best practices as guided by the Cereal Millers Association.
• Maintain high standards of hygiene, sanitation, traceability, and quality documentation across all milling operations.

Yield Optimization & Process Efficiency

• Monitor and analyze milling performance indicators including extraction rates, moisture control, losses, and rejections.
• Drive process optimization initiatives to maximize yield, minimize wastage, and reduce downtime.
• Implement corrective and preventive actions to address deviations in quality, yield, or operational efficiency.

Machinery Operation & Preventive Maintenance

• Operate, inspect, and maintain milling machinery including roller mills, plansifters, purifiers, sifters, cyclones, conveyors, elevators, and packaging systems.
• Conduct routine preventive maintenance activities such as roller gap adjustments, sifter calibration, lubrication, alignment, and wear inspections.
• Diagnose mechanical and process-related faults and coordinate timely corrective maintenance to minimize production interruptions.

Raw Material & Grain Handling

• Supervise grain intake, cleaning, grading, conditioning, and storage to preserve grain integrity and prevent contamination.
• Ensure proper segregation of maize and wheat varieties to optimize milling performance and flour functionality

Product Functionality & Bakery Performance

• Ensure flour consistency and functional performance suitable for industrial, commercial, and artisan bakery applications.
• Monitor key quality attributes including ash content, granulation, moisture, color, and baking performance.
• Align flour output specifications with ingredient compatibility and functional requirements associated with Bakels East Africa formulations and similar bakery ingredient systems.

 Industry Standards, Audits & Documentation

• Adhere to standardized operating procedures and codes of practice recommended by the CerealMillers Association.
• Support internal audits, third-party inspections, and supplier quality assessments.
• Maintain full batch traceability from grain intake through milling to finished product dispatch.

Health, Safety & Risk Management

• Comply with occupational health and safety regulations and internal safety policies within the milling facility.
• Promote safe work practices, proper machine guarding, and consistent use of personal protective equipment (PPE).

Reporting & Continuous Improvement

• Maintain accurate records on production output, yields, downtime, quality checks, and maintenance activities.
• Prepare daily and monthly production, efficiency, and loss reports for management review.
• Participate in continuous improvement initiatives guided by industry benchmarks, supplier technical guidance, and operational data analysis.

Team Collaboration & Technical Support

• Work closely with quality assurance, maintenance, warehouse, and packaging teams to ensure seamless mill operations.
• Provide technical guidance, mentoring, and on-the-job training to junior operators and mill attendants.

Qualification

Qualifications & Experience

• Certificate or Diploma in Milling Technology, Mechanical Engineering, Food Science, or a related technical discipline.
• Minimum of 2–5 years’ practical experience in maize and/or wheat flour milling operations.
• Demonstrated knowledge of food safety systems, aflatoxin control, and industry milling standards.

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To drive property sales revenue, accelerate market penetration, and maximize portfolio performance across residential, commercial, and mixed-use developments by leading high-performing sales teams, agency partners, and investor relationships.

Key Duties & Responsibilities

Drive Property Sales & Revenue Growth

• Achieve ≥95% of annual sales and absorption targets
• Deliver 20% year-on-year revenue growth
• Close 10 high-value property deals per quarter

Lead Sales Team & Agency Performance

• Improve team and agent productivity by 15% annually
• Ensure 100% coverage of all active property listings
• Conduct quarterly performance reviews and tr

Expand Market Presence & Investor Base

• Acquire 20 new investors or corporate buyers annually
• Increase market share by 10% per year
• Maintain ≥85% client satisfaction and referrals

Manage Pricing, Negotiation & Deal Closure

• Maintain 95% pricing compliance on closed deals
• Achieve ≥30% lead-to-deal conversion rate
• Reduce negotiation and closure timelines by 15

Optimize Sales Operations & Reporting

• Achieve 100% CRM adoption
• Maintain forecast accuracy within ±10% variance
• Reduce overall sales cycle time by 20%

Qualification

• Bachelor’s degree in Business, Real Estate, Marketing, or a related field
• Minimum of 8 years’ experience in real estate sales, with 3–5 years in senior leadership
• Proven track record of meeting property sales, revenue, and absorption targets

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Key Responsibilities (Performance-Based)

Property & Tenant Management

• Manage assigned residential and/or commercial properties to ensure optimal occupancy and tenant satisfaction.
• Coordinate tenant onboarding, lease administration, renewals, and exits.
• Act as the primary point of contact for tenants on tenancy-related matters.

Rent Collection & Credit Control

• Oversee rent invoicing, collection, and follow-up in line with agreed payment terms.
• Monitor tenant accounts, manage arrears, and implement effective debt recovery strategies.
• Prepare arrears reports, aging analysis, and payment follow-ups.
• Negotiate and manage repayment plans where applicable

Portfolio Performance Management

• Maintain a performance-based property portfolio focusing on rental yield, arrears reduction, and occupancy rates.
• Track and report on key performance indicators including rent collection rates and default ratios.
• Support initiatives aimed at improving portfolio value and cash flow performance.

Property Operations & Maintenance

• Coordinate routine maintenance, repairs, and inspections with contractors and service providers.
• Ensure timely resolution of maintenance issues while controlling operational costs.
• Conduct regular property inspections and prepare inspection reports.

Reporting & Documentation

• Maintain accurate property, tenant, and financial records.
• Prepare weekly and monthly property performance and rent collection reports.
• Support budgeting and forecasting processes related to property income and expenses.

Compliance & Risk Management

• Ensure compliance with lease agreements, company policies, and relevant property regulations
• Support enforcement of tenancy terms including notices, defaults, and terminations

Qualification

Education

• Diploma or Bachelor’s degree in Real Estate, Property Management, Business Administration, Finance, or a related field.

Experience

• 2–3 years experience in property management or real estate operations.
• Proven experience working as a Credit Controller or in rent arrears management.
• Demonstrated ability to manage a performance-based property portfolio.

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The HSSE Manager is responsible for leading, implementing, and monitoring Health, Safety, Security, and Environmental (HSSE) frameworks across oil and gas operations. The role ensures regulatory compliance, risk mitigation, operational safety, and environmental protection while embedding a strong safety culture aligned with international best practices.

Key Duties & Responsibilities 

Establish and maintain a robust HSSE management system across all operation

• Develop, implement, and review HSSE policies, procedures, and standards aligned with oil & gas best practices.
• Achieve and maintain compliance with OSHA, NEMA, EPRA, and other statutory requirements.
• Successfully implement and sustain ISO 45001 and ISO 14001 management systems.

Reduce operational health, safety, and environmental risks

• Conduct regular risk assessments, hazard identification, and job safety analyses across all sites.
• Reduce Lost Time Injury Frequency Rate (LTIFR) and recordable incidents year-on-year.
• Ensure 100% investigation and close-out of incidents, near misses, and unsafe conditions within agreed timeline

Strengthen environmental protection and sustainability practices

• Ensure full compliance with environmental permits, waste management, spill prevention, and emissions controls.
• Conduct scheduled environmental audits and implement corrective actions.
• Minimize environmental incidents and reportable spills across operations.

Enhance security preparedness and emergency response capability

• Develop and maintain site security and emergency response plans.
• Conduct regular emergency drills and security risk assessments.
• Ensure timely response and resolution of security-related incidents.

Build a strong HSSE culture and workforce capability

• Deliver HSSE induction and refresher training achieving 100% workforce coverage.
• Conduct regular toolbox talks and safety campaigns across sites.
• Improve safety awareness, reporting culture, and supervisory accountability

Qualification

Education

• Bachelor’s degree in Occupational Health & Safety, Environmental Science, Engineering, or a related field.

Professional Certifications (Preferred)

• NEBOSH IGC or Diploma
• IOSH Managing Safely
• ISO 45001 / ISO 14001 Lead Implementer or Auditor

Experience

• Minimum of 5–8 years HSSE experience, preferably within oil & gas or heavy industry.
• Demonstrated experience managing HSSE systems across operational or project-based environments.

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Key Responsibilities

• Sales Strategy & Market Growth
• Develop and execute a sales strategy aligned to the company's growth ambitions across Salesforce Implementation, Salesforce Quickstarts, TrueBlue App, integrations, and managed support services.
• Segment target markets by industry, deal size, and solution type (SMEs, mid-market, enterprise, regional clients).
• Identify growth opportunities in new sectors, regional markets, and bundled solution offerings.
• Translate annual revenue targets into quarterly and monthly sales plans with clear ownership and milestones.
• Pipeline Development & Forecasting Discipline
• Build and maintain a healthy, qualified sales pipeline with clear deal stages, probabilities, and timelines.
• Enforce CRM (Salesforce) usage for opportunity tracking, forecasting, and reporting—no offline pipelines.
• Deliver accurate revenue forecasts and sales dashboards to management with ≥90% predictability.
• Run weekly pipeline reviews and monthly sales performance reviews with documented actions.
• Enterprise & Solution Selling
• Lead consultative, value-based selling engagements focused on solving client business problems, not product pushing.
• Translate client needs into scoped Salesforce solutions in collaboration with delivery, technical, and solution architects.
• Own proposal development, pricing inputs, commercial structuring, and contract negotiations.
• Ensure alignment between what is sold, what is delivered, and what is supported post-go-live.
• Pricing, Deal Structuring & Commercial Governance
• Enforce pricing discipline and approval thresholds in line with management guidelines and deal authority.
• Evaluate discounts, payment terms, and deal margins in collaboration with Finance and Delivery leads.
• Protect gross margins while remaining competitive in a high-skill consulting market.
• Ensure all deals are commercially sound, legally compliant, and delivery-feasible before closure.
• Client Relationship Management & Retention
• Build and maintain strong executive-level relationships with key and strategic clients.
• Drive account expansion through upselling, cross-selling, renewals, and managed support contracts.
• Ensure high client satisfaction by working closely with delivery teams during and after project execution.
• Act as escalation point for commercial or relationship risks on key accounts.
• Sales Operations, Systems & Reporting
• Ensure clean handover from sales to delivery, including scope clarity, timelines, and success metrics.
• Strengthen sales operations processes across CRM hygiene, proposal templates, pricing tools, and reporting cadence.
• Provide structured insights on win/loss analysis, sales cycle length, and conversion rates.
• Support ISO 9001 and ISO 27001 requirements related to sales processes, data handling, and documentation.
• Sales Team Leadership & Capability Building
• Build, coach, and manage a high-performing sales and business development team.
• Set clear targets, territories, KPIs, and performance expectations.
• Drive a disciplined, ethical, and data-driven sales culture aligned to the company's values.
• Identify skills gaps and support continuous improvement in enterprise selling, negotiation, and Salesforce solution knowledge.

Qualification

Education

• Bachelor’s degree in Business, Marketing, IT, Information Systems, or related field.
• MBA or postgraduate qualification is an added advantage.

Experience

• 7–10+ years of B2B sales experience, with at least 3–5 years in a leadership role.
• Proven track record selling technology, SaaS, CRM, or consulting solutions to mid-market and enterprise clients.
• Experience selling complex, multi-stakeholder, solution-based deals with long sales cycles.

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Key Responsibilities

Solution Design & Hands-On Development

• Design and develop robust, scalable features and integrations across Salesforce and related platforms.
• Lead complex development tasks, integrations, and performance optimizations.
• Translate functional requirements into clean technical designs and implementation plans.
• Ensure code quality, maintainability, and scalability across all deliverables.

Technical Leadership & Code Governance

• Set and enforce coding standards, development best practices, and review processes.
• Conduct code reviews and provide constructive, actionable feedback to junior developers.
• Own technical decision-making for assigned projects and components.
• Reduce technical debt through refactoring and continuous improvement.

Security, Compliance & Quality Assurance

• Enforce secure coding practices and data protection standards aligned to ISO 27001.
• Ensure proper access controls, audit trails, and environment segregation.
• Support quality assurance activities including test planning and defect resolution.
• Proactively identify and mitigate technical and security risks.

Project Delivery & Cross-Functional Collaboration

• Work closely with Project Managers to estimate effort, plan sprints, and meet delivery timelines.
• Collaborate with Sales, Customer Success, and Delivery teams to align solutions with client needs.
• Support technical escalations and issue resolution during and post-implementation.
• Contribute to accurate technical inputs for project planning and billing milestones.

Mentorship & Capability Building

• Coach and mentor Junior Software Developers to improve productivity and code quality.
• Support onboarding, training, and certification pathways for the development team.
• Promote a disciplined, learning-oriented engineering culture.

Documentation & Knowledge Management

• Maintain high-quality technical documentation, architecture notes, and deployment guides.
• Ensure all code and configurations are properly documented and version-controlled.
• Support knowledge transfer across projects and teams.

Qualification

• Education: Bachelor’s degree in Computer Science, Software Engineering, or related field.

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Key Responsibilities

Software Development & Configuration Support

• Develop and configure software components under guidance from senior engineers and technical leads.
• Support Salesforce customizations, integrations, and application enhancements as assigned.
• Write clean, maintainable, and well-documented code following approved standards.
• Participate in sprint planning, task estimation, and delivery commitments.

Testing, Quality & Defect Resolution

• Conduct unit testing and support system and user acceptance testing (UAT).
• Identify, log, and fix defects in a timely manner under supervision.
• Support regression testing during releases and enhancements.
• Ensure delivered code meets functional and quality requirements before deployment.

 Documentation & Knowledge Management

• Maintain accurate technical documentation, configuration notes, and code comments.
• Support preparation of deployment notes, user guides, and technical handover documents.
• Follow version control and documentation standards consistently.

Security, Compliance & Best Practices

• Adhere to secure coding practices and access control requirements.
• Handle client data in accordance with ISO 27001 information security standards.
• Follow change management, approval workflows, and release controls.
• Escalate security or data risks immediately when identified.

Collaboration & Delivery Support

• Work closely with Senior Developers, Project Managers, and Customer Success teams.
• Support project delivery timelines by meeting assigned task deadlines.
• Participate in code reviews and implement feedback constructively.
• Demonstrate accountability, responsiveness, and professional communication.

Learning & Capability Development

• Continuously improve technical skills across Salesforce, integrations, and modern development tools.
• Participate in internal training, mentoring, and certification pathways.
• Build competence in enterprise-grade development, not experimental coding.

Qualification

 Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field.

Experience

• 1–3 years of hands-on development experience (internship, graduate role, or junior position).
• Exposure to Salesforce development, web development, or enterprise systems is an advantage.

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The Property Caretaker is responsible for maintaining, monitoring, and managing the physical condition of properties. This role ensures tenant satisfaction, operational efficiency, and compliance with health and safety standards. The Caretaker oversees daily inspections, minor repairs, vendor coordination, and emergency responses, acting as the first line of contact for tenant and operational issues.

Key Responsibilities

Property Inspection & Maintenance Coordination

• Conduct daily inspections of buildings, grounds, and common areas.
• Schedule and supervise cleaning, landscaping, and minor repairs.

Tenant Support & Issue Resolution

• Respond to tenant complaints or maintenance requests promptly.
• Coordinate with electricians, plumbers, and other maintenance teams.

Safety & Regulatory Compliance

• Monitor compliance with health, fire, and building safety regulations.
• Maintain logs of safety inspections, incidents, and emergency drills.

Vendor & Contractor Management

• Coordinate external service providers for cleaning, landscaping, and technical repairs.
• Evaluate performance to ensure contractual obligations are met.

Inventory & Asset Management

• Track consumables, spare parts, and property equipment.
• Request replenishment and ensure proper stock levels.

Reporting & Documentation

• Maintain detailed records of maintenance activities, inspections, repairs, and tenant interactions.
• Prepare daily, weekly, and monthly property status reports for management.

Qualification

• 3–5 years’ experience in property caretaking, facilities management, or similar roles.
• Basic knowledge of electrical, plumbing, HVAC, and security systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize tasks and respond to emergencies efficiently.

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The Electrician is responsible for the installation, maintenance, and repair of electrical systems across residential and commercial properties. The role ensures operational reliability, tenant safety, regulatory compliance, and energy efficiency. The Electrician is accountable for preventive maintenance, emergency interventions, and upgrades, supporting uninterrupted property operations and tenant satisfaction.

Key Responsibilities

Electrical System Installation & Upgrades

• Install wiring, panels, lighting, outlets, and energy-efficient systems.
• Plan and execute system upgrades with minimal tenant disruption.

Preventive Maintenance & Inspections

• Conduct regular inspections and preventive maintenance of all electrical systems.
• Maintain detailed logs and maintenance schedules.

Troubleshooting & Emergency Response

• Diagnose faults using testing tools and technical manuals.
• Respond to urgent electrical failures to restore service safely and efficiently.

Compliance & Safety Oversight

• Ensure all electrical work meets national codes, building regulations, and safety standards.
• Support audits and regulatory inspections as needed.

Energy Efficiency & Optimization

• Recommend and implement energy-saving solutions such as LED retrofits, smart systems, and load management.
• Monitor usage trends and advise management on efficiency improvements.

Stakeholder & Contractor Coordination

• Coordinate work with caretakers, maintenance teams, and external contractors       
•  Monitor quality and compliance of contractor work

Qualification

• Licensed Electrician with 5+ years of experience in residential or commercial property maintenance.
• Strong knowledge of electrical systems, safety codes, and building management systems.
• Ability to read schematics, blueprints, and technical manuals.
• Excellent problem-solving, documentation, and communication skills.

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KEY STRATEGIC RESPONSIBILITIES

Financial Governance & Internal Controls

• Establish, enforce, and continuously strengthen financial policies, procedures, and approval matrices.
• Ensure segregation of duties, authorization controls, and accountability across all financial processes.
• Safeguard company assets and prevent fraud, misstatement, or financial misuse.
• Maintain a continuously audit-ready financial environment.

Financial Performance Management & Reporting

• Deliver accurate monthly management accounts, board packs, and statutory financial statements.
• Analyze financial performance, variances, and trends, providing clear insights and corrective recommendations.
• Translate financial results into executive-level intelligence to support strategic and operational decisions.
• Ensure integrity, consistency, and reliability of all financial data presented to management and the Board.

Cash Flow, Treasury & Working Capital Management

• Oversee cash-flow forecasting, liquidity planning, and working-capital optimization.
• Manage receivables, payables, payroll, tax obligations, and treasury operations.
• Enforce disciplined credit control and DSO management.
• Ensure adequate funding for operations while minimizing financial risk.

Strategic Planning & Business Advisory

• Support development of long-term financial plans, budgets, and forecasts aligned to business strategy.
• Conduct scenario analysis, financial modeling, and risk assessments to inform executive decisions.
• Advise the CEO and Directors on pricing, cost structures, investment decisions, and growth initiatives.
• Provide financial insight on new projects, contracts, and capital commitments.

Systems, ERP & Data Integrity

• Oversee implementation, optimization, and disciplined use of ERP and financial systems.
• Ensure all financial transactions, reporting, and controls are system-driven and traceable.
• Strengthen automation, reporting dashboards, and real-time financial visibility.
• Protect financial data integrity, access controls, and reporting accuracy.

Leadership, Culture & Performance

• Lead, mentor, and develop the finance and accounting teams.
• Set clear performance standards, KPIs, and accountability frameworks.
• Build a culture of integrity, accuracy, ownership, and continuous improvement.
• Ensure succession readiness and capability depth within the finance function.

Audit, Regulatory & Statutory Compliance

• Lead all internal and external audits, ensuring timely closure of findings.
• Ensure compliance with tax laws, accounting standards, and regulatory requirements.
• Act as the primary liaison with auditors, regulators, and statutory authorities.
• Proactively identify and mitigate financial and compliance risks.

Enterprise Risk & Financial Sustainability

• Identify financial, operational, and compliance risks and recommend mitigation strategies.
• Strengthen financial resilience through prudent controls, forecasting, and governance.
• Ensure financial sustainability in both growth and downturn scenarios.
• Escalate material financial risks to the CEO and Board without delay.

DECISION-MAKING AUTHORITY

The Finance Manager is authorized to:

• Approve, decline, or suspend financial transactions that breach policy, budget, or approval limits.
• Enforce financial controls and approval matrices across all departments.
• Withhold payments where compliance, documentation, or authorization requirements are not met.
• Escalate material financial, compliance, or liquidity risks directly to the CEO and Board.
• Recommend corrective actions, cost controls, or financial restructuring measures.

Qualification

QUALIFICATIONS & EXPERIENCE

• Masters/ Bachelor’s degree in Finance, Accounting, Commerce, or a related discipline.
• CPA, CMA, or equivalent professional qualification (mandatory).
• Minimum 10–15 years progressive experience in finance and accounting leadership.
• Proven experience in audit management, compliance, and financial governance.
• Strong ERP and financial systems exposure.
• Demonstrated ability to support executive and board-level decision-making.

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The Counter Sales Assistant plays a frontline role in supporting walk-in retail customers within company’s Auto Spares Division. The role is responsible for providing accurate product advice, generating quotations, processing sales orders, collecting payments, and ensuring that all transactions are captured accurately in Odoo. The position is critical in ensuring customer satisfaction, conversion of quotations to sales, and accountability of stock and payments in a high-traffic retail environment.

Customer Engagement & Sales Conversion

• Welcome, greet, and assist all walk-in customers promptly and professionally.
• Assess customer needs and recommend appropriate auto parts (Isuzu and general market).
• Follow up on issued quotations to convert into confirmed sales.
• Provide upselling and cross-selling of parts and accessories.
• Maintain service discipline to reduce customer wait time from entry to invoice completion.

Quotations, Orders & Invoicing

• Generate accurate quotations, sales orders, and invoices in Odoo, aligned with approved pricing structures.
• Verify product codes, quantities, and prices before issuing documentation.
• Ensure zero errors in invoicing and timely handover of documents to customers and finance.
• Track quotation-to-sales conversion ratios and report variances.

Stock Coordination & Order Fulfillment

• Check real-time stock availability in Odoo before issuing quotations.
• Coordinate with the stores team to ensure quick picking, dispatch, and delivery of parts.
• Return unsold stock to the store daily and ensure Odoo records are updated.
• Flag frequently requested but unavailable parts to procurement.

Payments & Cash Handling

• Collect payments via cash and MPESA and record transactions in Odoo.
• Prepare daily handover log for all payments (cash/cheque) to the cashier.
• Reconcile daily sales records and escalate discrepancies immediately.
• Ensure zero uncollected or unreconciled payments at the end of each day

Returns, Loss Prevention & Reporting

• Process product returns, exchanges, and warranty claims in line with company policy.
• Capture lost sales reasons in Odoo (e.g., stockouts, high pricing).
• Report trends, customer feedback, and buying patterns to management.
• Participate in monthly sales and performance reviews.

Qualification

Qualifications

• Education: Diploma/Certificate in Sales & Marketing, Business, Automotive Engineering, or related field.
• Experience: Minimum 3 years in retail  sales, preferably in auto spares or hardware.
• Knowledge of Isuzu parts and general auto spares market.
• Proficiency in Odoo or similar ERP/POS system.
• Accuracy, attention to detail, and ability to work in a fast-paced retail environment.

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The Telesales Representative is responsible for generating sales through outbound calls, managing customer inquiries, and contributing to Company's growth by promoting genuine Isuzu spare parts. This role is key in building long-lasting relationships with customers, providing accurate product information, and converting leads into sales.

Key Responsibilities

Sales Generation & Lead Management

• Make outbound calls to prospective and existing customers.
• Qualify and follow up on leads to maximize sales conversion.
• Provide product information and create customized sales solutions based on customer needs.
• Achieve daily, weekly, and monthly sales targets.

Customer Relationship Management

• Develop and maintain strong relationships with new and existing clients.
• Provide excellent customer service, ensuring customer satisfaction.
• Address customer inquiries regarding products, services, and availability.
• Upsell and cross-sell related products to increase order value.

Data Management & Reporting

• Maintain accurate and up-to-date customer records in the Odoo system.
• Prepare daily, weekly, and monthly sales reports, tracking performance against targets.
• Identify trends, customer preferences, and feedback to optimize sales strategies.

Product Knowledge & Training

• Stay informed on all product features, benefits, and technical specifications for Isuzu spare parts.
• Attend training sessions to improve product knowledge and telesales techniques.
• Communicate updates on new products and promotions to customers effectively.

Collaboration & Coordination

• Work closely with the Sales and Logistics teams to ensure timely order fulfillment.
• Coordinate with customer support to resolve any issues or discrepancies in orders.
• Participate in team meetings to discuss sales strategies, challenges, and opportunities.

Customer Retention

• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Address any complaints or concerns promptly, ensuring a positive customer experience.
• Utilize customer feedback to continuously improve service and sales tactics.

Qualification

Qualifications

• Minimum of a Diploma in Sales, Business Administration, or related field.
• 2-3 years of experience in telesales, customer service, or a similar role.
• Knowledge of automotive parts or experience in a similar industry is an added advantage.
• Strong communication skills with the ability to persuade and negotiate effectively.
• Proficiency in MS Office and CRM software.

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The Florist  is responsible for creating and managing floral designs for high-profile events, ensuring that every arrangement reflects the elegance and creativity that the company is known for. This role involves designing, sourcing, and installing florals for weddings, corporate events, and private celebrations, while ensuring high standards of execution and customer satisfaction. The Florist will work closely with the Event Decor & Styling team and clients to deliver bespoke, memorable, and visually stunning floral experiences.

Key Responsibilities

Floral Design & Creation

• Design and arrange floral displays for a variety of events, including weddings, corporate functions, and private celebrations, ensuring each design is customized to the client’s vision.
• Source high-quality flowers and materials to maintain the company standard of excellence.
• Experiment with floral designs to create innovative and striking displays that enhance the event’s theme.
• Maintain knowledge of floral trends and seasonality to create timely and relevant arrangements.

Client Relationship Management

• Collaborate with clients during the initial consultation phase to understand their preferences and provide expert advice on floral arrangements.
• Manage client expectations, providing updates on floral designs, deliveries, and setups.
• Address any issues that may arise during the event setup and ensure client satisfaction.

 Floral Installation & Execution

• Oversee the setup and installation of floral arrangements at event venues, ensuring all work is completed in a timely and efficient manner.
• Manage the logistics of floral deliveries, ensuring that all flowers arrive on time and in perfect condition.
• Ensure that all floral installations remain fresh and in good condition throughout the event.

Vendor & Inventory Management

• Build and maintain relationships with floral suppliers, ensuring the timely delivery of flowers and materials.
• Manage the inventory of floral supplies and ensure the proper storage and care of all materials.
• Work with the Event Decor & Styling team to ensure that floral designs align with other event elements.

Sustainability & Compliance

• Adhere to sustainable practices in floral sourcing and waste management.
• Ensure all florals and floral arrangements comply with the company’s standards, and maintain audit-ready documentation for each event.

Qualifications

Educational Background:

• Certificate or Diploma in Floristry, Horticulture, or related fields.

Experience:

• At least 2 years of experience in floral design, preferably for luxury events or high-profile clients.

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The role acts as a frontline compliance and quality control function, ensuring that all pharmaceutical products handled by Pharmaceutical remain safe, traceable, authentic, and compliant throughout the distribution cycle from receipt to dispatch.

Although entry-level in experience, the role carries high regulatory accountability, directly impacting patient safety, licensing compliance, audit outcomes, and organizational risk exposure.

Key Responsibilities

Pharmaceutical Receiving & Stock Verification

• Receive pharmaceutical products from approved suppliers and verify quantities, batch numbers, and expiry dates.
• Confirm product integrity and compliance with accompanying documentation.
• Immediately flag, quarantine, and report any discrepancies, damages, or non-conforming products.
• Ensure accurate recording of received stock in manual and system records.

Storage, Handling & Compliance Control

• Store pharmaceutical products strictly in accordance with GDP requirements and internal SOPs.
• Maintain proper segregation of saleable, near-expiry, damaged, returned, and quarantined stock.
• Monitor storage conditions and report deviations that may compromise product quality.
• Maintain a clean, organized, and compliant pharmaceutical storage environment.

Order Preparation & Dispatch Assurance

• Support accurate picking, packing, and verification of pharmaceutical orders.
• Ensure correct batch numbers, expiry dates, and quantities are issued for dispatch.
• Apply First-Expiry-First-Out (FEFO) principles consistently.
• Conduct final verification checks to prevent dispatch errors.

Documentation, Traceability & Risk Reporting

• Maintain accurate, complete, and traceable records for all pharmaceutical stock movements.
• Ensure documentation supports full traceability for regulatory inspections and audits.
• Report quality concerns, suspected counterfeit products, or handling risks immediately.
• Support recall procedures and corrective actions where required.

Inventory Governance & Collaboration

• Participate in cycle counts, stock takes, and variance investigations.
• Flag slow-moving and near-expiry stock proactively to minimize losses.
• Work closely with Warehouse, Sales, and Quality teams to support operational efficiency.
• Support internal audits, PPB inspections, and compliance reviews as required.

Qualification

Qualifications & Experience

Education

• Diploma in Pharmaceutical Technology from a recognized and accredited institution.
• Registered or eligible for registration with the Pharmacy and Poisons Board (PPB).

Experience

• Minimum of 6 months’ hands-on experience in a regulated pharmaceutical environment, including: Pharmaceutical wholesale or distribution, Hospital or retail pharmacy and Medical supplies or healthcare logistics.
• Practical exposure to Batch number and expiry date control, Pharmaceutical receiving and storage, Documentation and regulatory discipline and Working under SOP-driven environments.

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The role exists to professionalize telesales operations by ensuring disciplined sales execution, accurate order processing, ethical customer engagement, and strong cross-functional coordination between Sales, Procurement, Warehouse, Finance, and Logistics.

This position serves as the frontline commercial control point, translating market demand into realistic, deliverable sales commitments that protect company’s reputation, margins, and long-term customer relationships in a regulated pharmaceutical distribution environment.

KEY RESPONSIBILITIES

Sales Operations & Revenue Management

• Lead daily telesales operations to achieve approved monthly and quarterly revenue targets.
• Allocate customer portfolios, regions, and daily calling priorities to telesales staff.
• Monitor call volumes, conversion rates, order values, and sales productivity.
• Drive upselling and cross-selling initiatives within approved product and pricing frameworks.

Order Processing, Pricing & Sales Accuracy

• Oversee quotation preparation to ensure accuracy, completeness, and compliance with approved pricing.
• Ensure all orders raised align with confirmed stock availability and approved delivery timelines.
• Prevent overselling, price deviations, and unrealistic customer commitments.
• Ensure proper documentation of all sales transactions to support dispatch, invoicing, and audit requirements.

 Customer Relationship & Service Management

• Manage key wholesale, institutional, and high-value customer accounts.
• Handle escalated customer complaints relating to pricing, stock availability, delivery delays, or documentation.
• Maintain professional, ethical, and solution-oriented engagement with customers at all times.
• Strengthen customer trust through consistent, transparent communication.

 Cross-Functional Coordination & Internal Alignment

• Work closely with the Procurement Officer to align sales demand with procurement planning and stock availability.
• Coordinate with the Warehouse & Inventory Manager to prioritize urgent or high-value orders.
• Liaise with the Accountant / Finance Manager on payment confirmations, credit accounts, and overdue balances.
• Coordinate with the Logistics & Delivery Supervisor to align delivery schedules with customer expectations.

Sales Reporting & Market Intelligence

• Prepare daily, weekly, and monthly sales performance reports.
• Provide management with insights on customer demand patterns, competitor pricing, and market trends.
• Flag operational constraints affecting sales performance early and objectively.

Team Leadership, Supervision & Discipline

• Supervise, coach, and mentor telesales executives to improve performance and adherence to procedures.
• Enforce compliance with sales processes, working hours, ethical standards, and documentation requirements.
• Participate in performance reviews, training, and corrective action processes where necessary.

Qualification

QUALIFICATIONS

• Diploma or Bachelor’s Degree in Business, Sales, Marketing, or a related field.
• Minimum 4–6 years’ experience in telesales or B2B sales, preferably within pharmaceuticals, FMCG, or distribution.
• At least 1–2 years’ experience in a supervisory or team lead role.
• Strong customer handling, negotiation, and communication skills.
• Familiarity with ERP, inventory, or order management systems is an added advantage.