Telesales Representative at MoPhones

Key Responsibilities

• Sales and Conversion
• Own end-to-end telesales process - lead contact, to qualification to objection handling to close
• Convert inbound and outbound leads into completed sales consistently
• Meet and exceed defined monthly sales and conversion targets
• Apply structured sales scripts while adapting to the customers' needs and buying signals
• Demonstrate strong closing instincts while maintaining ethical standards
• Customer and Product Education
• Clearly explain device quality grades, warranties, pricing and instalment plans. 
• Educate customers on financing requirements and manage expectations upfront to reduce fallout
• Balance customer experience with commercial outcomes to close deals effectively
• Pipeline and CRM discipline
• Accurately capture and update customer data in the CRM in real time within the set SLAs. 
• Actively manage your pipeline, ensuring timely follow-ups and deal progression
• Maintain clean credit-ready submissions to support approval and delivery success. 
• Cross functional execution
• Works closely with credit, logistics and CX teams to ensure smooth processing and delivery. 
• Proactively flag risks, delays or quality issues that may affect conversions or customer satisfaction. 
• Handle escalations professionally and escalate appropriately when required. 
• Performance and Continuous Improvement
• Track personal performance against targets
• Identify patterns in objections, lead quality and drop offs and suggest improvements
• Refine sales techniques based on feedback, data and outcomes. 

Qualifications:

• At least 1 year of experience in telesales or customer service roles.
• Experience in the mobile device or technology sector is an added advantage.
• Strong communication and interpersonal skills.
• Proficiency in sales techniques and closing strategies.
• Familiarity with CRM tools for managing leads and tracking conversions.
• Ability to handle objections and rejections while maintaining a positive attitude.