Telesales Team Lead at SunCulture Kenya Ltd

Responsibilities

• Team Management
• Curate and develop team KPIs to ensure delivery of SunCulture sales targets
• Motivate and empower their respective team reportees to achieve personal team KPIs
• Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback
• Escalate any discrepancies that may arise that will affect team performance to the line manager
• Training, onboarding, and training of the Telesales Agents
• Develop a robust plan that will tie into the personal development and learning of the telesales team for the purpose of improvement and efficiency
• Have a quarterly review of all training needs of the team and collaborate with the Training department for consultation and execution.
• Buddy up with the newbies joining the SunCulture Telesales Team to ensure that they are set up for success.
• Performance Management
• Ensure that the team have clearly laid out metrics to measure their performance and have that quantified to mid and end of year reviews
• Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb on attrition rate.
• Forecast on the team blockers that may affect their daily and quarterly performance so as to ensure they are all set up for success.
• Team Support
• Handle all customer escalations that may have been difficult to be handled by the Telesales team or needed special attention
• Compile and present a high-level sales report to showcase needed deliverables of the team members to the Head of the sales team.
• Maintain customer relationships and also carry the SunCulture brand.

Does this sound like you?

• Bachelor’s degree in Marketing, communication, or any other related field.
• Previous experience working in the Telesales Department with proven aptitude to lead and manage teams.
• Strong managerial and sales skills.
• Good verbal and written communication skills.
• Ability to work well under pressure.
• Ability to write and present high-level strategic reports
• Strong organizational skills.
• Ability to quickly learn new skills, systems, and procedures
• Experience with Google Suite, Salesforce, Teamwork, and other CRM systems
• Thrive in resource-constrained environments
• Have discretion in using budgetary allocation for the department
• A proven record of ability to achieve through others
• Ability to handle multiple projects at the same time