Business Development Manager – Nairobi or Subsidiary Office at AfriCert

Duties and Responsibilities Include:

• Formulate and contribute to the development and delivery of successful client acquisition and retention in line with the group’s strategic goals.
• Develop a strong understanding of customers and market dynamics.
• Identify trendsetter ideas by researching on industry-related events and publications.
• Forecast sales targets and working in conjunction with the finance department and the certification officer in ensuring they are met.
• Take a lead role in conducting annual customer satisfaction surveys.
• Recommend remedial measures to the Board of Directors. Regularly taking up the role of ‘mystery assessor’ and or ‘mystery client’.
• Act as the liaison between customers and other departments within the organization.
• Market visibility- identify and budget for participation in key industry events e.g. AFCA, BioFach, UEBT Conference, GG Tour inter alia.
• Overall management and disseminating information through the company’s social media platforms.
• Develop and maintain a risk register for the marketing and business development portfolio.
• Make follow up contact with the business pipeline developed through various business development activities.
• Keeping tabs of the competition and collecting market intelligence.
• In-charge of preparing proposals to respond to formal Requests for Proposals (RFPs)
• Any other duties related to the role

Qualifications and Experience

• Bachelor’s degree in Marketing or a business-related field. Professional qualification and membership to a professional body will be an added advantage.
• At least 5 years of experience as a Business Development Manager, ideally with exposure to the service industry.
• Familiar with the certification environment.
• Strong organizational and project management skills, with close attention to detail and follow-through.
• Ability to work effectively with other stakeholders. Cross-cultural experience will be of added advantage.
• Proactive and well organized with the ability to work independently and collaborate effectively within a team.
• High integrity, discretion, confidentiality, and professionalism when handling information.
• A team player with good interpersonal skills.
• Management and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Well-developed time management and organization skills to deliver results in a demanding environment.
• Clear verbal and written communication skills.
• Outstanding analytical, Project Management and interpersonal Skills.
• Proficiency to speak in both English and French is preferred.

PERSONAL ATTRIBUTES

• Commitment to AfriCert core values
• Self-Driven and self-disciplined
• Excellent problem-solving skills
• Proactive and confident
• Good communication skills both written and oral.