Ticketing & Travel Operations Agent at Janta Kenya

Key Responsibilities

• Issue, reissue, revalidate, and process refunds for domestic and international airline tickets.
• Manage airline reservations, cancellations, itinerary changes, and schedule updates.
• Construct fares accurately in line with airline and IATA rules.
• Provide clients with professional travel advice on routes, fares, travel requirements, and policies.
• Handle customer enquiries, complaints, and after-sales support.
• Maintain accurate ticketing, invoicing, reconciliation, and operational records.
• Ensure compliance with IATA, BSP, airline, and Tourism Regulatory Authority (TRA) requirements.
• Build strong relationships with clients, airlines, and travel partners.

Requirements

• Diploma or Degree in Tourism Management, Travel & Hospitality, Tourism Consultancy, or a related field.
• Valid IATA certification is mandatory.
• At least 2–3 years’ hands-on experience using Amadeus GDS or a comparable reservation system.
• Practical experience in airline ticketing, fare construction, refunds, reissues, and BSP processes.
• Good knowledge of airline rules, tariffs, and international travel requirements.
• Excellent customer service, communication, and organisational skills.
• Strong attention to detail and integrity.