Tour and Travel Manager at AA Kenya

Details:

Reporting to the Head of Business Development, this position is responsible for coordinating Tour and Travel Operations by promoting and selling holidays and travel-related products to clients and ensure customer satisfaction and revenue generation.

Key Responsibilities

• Design tour and any tour related packages to meet the needs of different clients.
•  In charge of the Tour and Travel revenue budget.
• Coordinate the processing and  issuance of Carnet de Passage and International  Driving   Permit.
• Customize tour packages as per the need of specific clients.
• Promote and market the business to AAK to new markets.
• Manage budgets and maintain statistical and financial records.
• Coordinate marketing of travel products and tour packages.
• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Deliver and exceed performance and productivity of the portfolio.
• Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers.
• Provide Sales reports to your supervisor as will be advised from time to time.
• Implement alternative and innovative ideas for achieving new business.
• Oversee the smooth and efficient running of the department.
• Research, evaluate and recommend tour and travel costing that are competitive in the industry.
• Carry out analysis of the competition and current market trends and propose new business opportunities.
• Ensure compliance with the governing laws and department’s established policies and procedures.
• Innovatively recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Develop and maintain external business relationships that generate business for the Association.
• Performing any other duties as may be assigned from time to time.

Minimum job requirements:

For appointment to this position one must have:

• Degree in a Tours and Travel related Course or its equivalent.
• Minimum 4 Years’ experience in Tours and Travels.
• Experience in the management of a tour and travel company.
• Ability to work with minimum supervision.
• Good presentation and communication skills.
• Strong interpersonal and relationship management skills.
• Business Development background/experience will be an added advantage.
• Excellent Customer Experience skills
• Ability to lead and motivate a team
• Competent IT skills
• Strong organisational skills
• Resilience to cope with long hours and pressure at peak times
• A genuine interest in travel