Training & Administration Coordinator at Customer Experience Partners

• Our client, a leading professional education and training institution, is seeking to recruit a Training & Administration Coordinator to support the smooth coordination of training programmes, examinations and day-to-day administrative operations.
• The ideal candidate should be highly organised, detail-oriented, proactive and creative, with the ability to manage multiple responsibilities while maintaining confidentiality and accuracy.

KEY RESPONSIBILITIES

Training & Examination Coordination

• Coordinate the administration and logistics of training programmes from planning through to completion.
• Prepare, organise and distribute examinations and assessment materials.
• Coordinate the collection, handling and secure filing of completed examination papers and related documents.
• Communicate with trainers, facilitators and participants regarding training programmes and examinations.
• Maintain accurate training and examination records.
• Follow up on training schedules, participant requirements and other programme-related activities.
• Support the smooth running of training sessions and examinations.

Administration & Office Support

• Manage filing, documentation, correspondence and office records.
• Schedule meetings, prepare agendas and take minutes where required.
• Follow up on action points and administrative tasks.
• Assist with day-to-day office coordination and ensure administrative activities are completed efficiently.
• Support procurement and coordination of training and office materials where required.
• Handle routine communication with clients, participants, trainers and other stakeholders professionally.

Marketing & Creative Support

• Support the promotion of training programmes and events through digital and other communication channels.
• Support the management of social media and digital communication activities.
• Assist with updating training programme information and promotional materials.

REQUIREMENTS

• Bachelor's degree/Diploma in Business Administration, Marketing, Communications, Education or a related field.
• At least 2 years' relevant experience in administration, training coordination, education, marketing or a similar role.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy, particularly when handling examinations and confidential documents.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Good understanding of social media and digital communication.
• Ability to maintain confidentiality and handle sensitive information professionally.

ADDED ADVANTAGE

• Experience working in a training, education, professional body or examination environment.
• Experience coordinating examinations or assessments.
• Experience with online learning or training management platforms.
• Experience in social media management and digital marketing.
• Experience in graphic design skills and proficiency in Canva and/or Adobe Creative Suite.