Transaction Svs Rep 3 at Citi

The Cash assistant role is responsible for processing varied cash operation tasks in coordination with the Transaction Services team. The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.

Responsibilities:

• Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
• Perform limited complexity transaction duties / Cash Operation tasks under general supervision
• Complete processing activities related to compliance and control
• Assist new team members with procedural tasks
• Contact internal and external customers on a frequent basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

SKILLS & KNOWLEDGE:

• University Degree
• Attention to detail
• Ability to prioritize
• Ability to handle pressure.
• Speed and accuracy.
• Familiarity with the processing systems

PERSONAL ATTRIBUTES:

• Good interpersonal skills and ability to communicate effectively.
• A team player
• Good judgment.
• Ability to work independently/ unsupervised
• Customer focus
• Time management skills
• Willingness and ability to learn and work under pressure, a fast learner preferred
• Perception and diligence.

Qualifications:

• 1 year of relevant experience
• Pass basic induction and operations training

Education:

• University graduate with minimum upper second honors (or equivalent)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

NATURE OF THE JOB:

• Quality of work has to be high due to a high level of customer awareness and competition. Timeliness and error free processing of transactions is key.
• Be alert on frequent changes in Government regulations, Bank policies and procedures due to restructuring.
• Ability to handle large volumes.
• Flexibility and adaptability to change.
• High volumes of transactions which require more time to process
• Due diligence is required at all times to ensure that documentary procedures are adhered to as per the banks regulations.
• To be extremely perceptive and know our customers very well in a bid to frustrate the ever-increasing fraud attempts and dynamic fraudster’s methodology.
• To continually re-visit our service delivery and make necessary improvements in keeping with the competitive nature of our market.
• To be technologically inclined since the department’s functions involve very delicate systems that incase of failure can lead to severe financial implications