Travel Associate - Eldoret at SWVL

Roles And Responsibilities

We are seeking highly skilled self-motivated individuals who will join our Travel team. This is crucial for finding supply as well as increasing awareness and utilization in our top destination cities.

Job purpose

The Travel Associate will ensure we have at least 75% utilization from their cities. This means they will have to sign up and help book passengers on a daily basis.

In more detail, the areas of responsibility include but are not limited to:

• Ensuring that we are visible in their areas of operation through distribution of fliers and any other campaign materials
• Ensuring we have at least 75% utilization from their cities. This means they will have to sign up and help book passengers on a daily basis. If need be, recruit and train BAs to support them.
• Build and maintain relationships with the Saccos and the captains we operate with. to solve the timing issue we shall have them assess and recommend the high traffic timing for us to schedule rides
• Help us recruit native supply. Rather than have vehicles that leave Nairobi take their afternoon trips from cities to Nairobi, we can have rides that take their first route to Nairobi and return in the afternoon.
• Have them routinely conduct random checks on the on boarded passengers against our bookings. This will curb non-swlvers utilizing our vehicles.
• Identify and respond to potential leads.
• Meet with potential partners, determine their specific needs and wants, making suggestions as appropriate.
• Develop a relationship with Drivers and fleet partners
• Anticipate the needs and follow up on Driver and owner concerns and provide timely feedback and solutions.
• Increase driver productivity by eliminating trip cancellations and trip no shows through driver management and churn management.
• Following up with the captain experience team and any other support teams and address customer complaints and concerns with drivers
• Drive demand and awareness from destinations to Nairobi through Sacco & Independent BA programs
• Monitor demand and supply patterns from destinations and advise the main hub team on the impact

Experience And Personal Qualities

• Diploma/Degree in a relevant discipline.
• At least 1-2 years of experience in a similar role.
• Excellent interpersonal skills
• Familiarity in the ride hailing space is preferred.
• Excellent oral and written communication skills.
• Strong analytical and organizational skills, highly systematic personality.
• Ability to present products and ideas with ease, confidence and persistence.
• Self-driven and able to work with minimum supervision.
• A commitment to teamwork and working in a professional manner.
• Must be residing in Eldoret and familiar with the town operations.