Tupande Senior Transport Officer at One Acre Fund

About the Role

• This role ensures the provision of comfortable, safe, and punctual transportation services, while managing vehicle maintenance activities, to result in an excellent experience for all staff and visitors.

Responsibilities

Safe Transportation

• Operate the vehicle in a safe and responsible manner, following all traffic laws and regulations.
• Maintain a vigilant approach to passenger safety throughout the journey.
• Adhere to specific safety protocols or guidelines established by the organization.
• Adjust driving techniques based on weather conditions or traffic congestion to maintain safety.

Schedule Management

• Maintain a well-organized schedule to ensure timely support for transport requests.
• Keep a clear record of all trips taken on the vehicle file
• Adjust schedules as needed to accommodate any changes or unexpected circumstances.
• Clear communication is needed to interact with staff, visitors, and other departments requiring support and respond promptly and politely to requests.
• Make use of navigation systems or traffic updates for efficient support.
• Plan alternative routes when necessary to avoid delays and congestion.

Vehicle checks and inspections

• Conduct regular inspections as prescribed in the policies, of the vehicle to ensure it is in good working condition.
• Ensure a comfortable and pleasant atmosphere inside the vehicle by maintaining cleanliness.
• Update the vehicle inspection file and flag any issues that need attention.
• Maintain the service tag intact and monitor vehicles due for service.
• Fulfil the annual vehicle inspection process, required sticker placements,  and other activities to ensure legal compliance on the vehicles.
• Coordinate emergencies, such as breakdowns, and accidents.  Know emergency protocols and communication procedures.

Customer Service

• Ensure respect and maintain client confidentiality, so that personal information or conversations remain private and secure.
• Undertake any other duties related to the daily activities of One Acre Fund as assigned by the manager.

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Technical Skill: 

• Expert driving skills, including knowledge of traffic rules and regulations, defensive driving techniques, and the ability to operate vehicles safely and efficiently.
• Proficiency in using navigation systems, GPS devices, or mobile applications to plan routes, find destinations, and navigate effectively.
• Time management, and route planning to ensure timely pickups and drop-offs, considering factors such as traffic conditions and client requirements.
• Google Suite applications, i.e. Google Sheets and Google docs.

Knowledge: 

• Basic understanding of vehicle maintenance, including checking fluid levels, tire pressure, and performing routine inspections to ensure the vehicle is in good working condition.
• Knowledge of basic emergency response procedures in the country to handle unexpected situations on the road.
• Familiarity with common vehicle technologies, such as navigation systems, entertainment systems, or safety features.