User Researcher at Transsnet Financial

We are looking for a motivated and insightful user researcher based in Kenya who will work closely with overseas project team. The user researcher will help us create useful, usable and delightful mobile/web products for users and inspire improvement at all stages of product development by delivering compelling insights based on user research findings.

Job responsibility:

• Collaborating closely with overseas teams to organize and execute user research both online and offline, recording survey processes, collecting and analyzing research data/study results;
• Building and maintaining respondent recruitment channels, engaging targeted respondents in structured surveys;
• Monitoring competitive market dynamics, conducting benchmark studies and competitive analysis on a regular basis;
• Deeply understand the needs, behaviors, and scenarios of products across mobile applications. Collect users’ feedbacks and evangelize for user research across the organization;
• Teach, mentor, and advise product and operation teams on incorporating user research and user voice into the product building process. 

Qualification requirement:

• Bachelor’s Degree in Anthropology, Psychology, Sociology, Human Factors Engineering, Computer Science or relevant field;
• 3+ years’ work experience in user research or market research, preferable with exposure in mobile/web product and AI;
• Working experiences include customer satisfaction survey, questionnaire design, in-depth interview, A/B tests, usability test, user operation and etc.;
• A desire to keep pushing your work until all details are attended to;
• Fluency in English;
• Proficiency in Microsoft Office;
• Excellent communication skills, Analytical skills, strong time management skills, proactive, responsible, and team spirit.