Veterinary & Animal Nutrition Technical Officer at CDL Human Resource

Role Purpose

• The Veterinary & Animal Nutrition Technical Officer will provide practical field support on animal health, nutrition, feed performance and customer complaints.
• The role will work closely with Sales, Quality, Production, Nutrition and Operations teams to identify root causes of animal/feed performance issues and recommend practical, customer-focused solutions.

Key Responsibilities

• Visit farms and customers to investigate feed, animal health and performance issues.
• Provide appropriate feed recommendations for dairy, poultry, swine and other livestock.
• Work alongside Sales teams during customer visits, product trials and technical discussions.
• Investigate customer complaints and establish potential nutritional, animal-health, feed or farm-management causes.
• Collect samples and coordinate investigations with Quality, Laboratory, Production and Nutrition teams.
• Prepare comprehensive technical reports with clear findings, conclusions and recommended corrective actions.
• Follow up implementation and effectiveness of agreed corrective actions.
• Train farmers, customers and Sales teams on feeding practices, animal management and biosecurity.
• Provide technical guidance aimed at improving animal performance, product performance and customer satisfaction.
• Identify recurring field issues and provide feedback to internal teams for corrective or improvement action.

Requirements
Qualifications & Experience

• Degree in Veterinary Medicine, Animal Science, Animal Nutrition, Livestock Production or a related discipline.
• 5–7 years' experience within the animal feed industry.
• Practical experience working with dairy, poultry and swine is essential.
• Good knowledge of animal nutrition, feed ingredients and livestock production.
• Relevant Kenyan veterinary or animal nutrition professional registration is required.
• Experience handling customer complaints, farm investigations and technical advisory assignments is desirable.

Key Competencies

• Strong animal health and nutrition knowledge.
• Strong analytical, diagnostic and problem-solving skills.
• Ability to translate technical findings into practical customer solutions.
• Strong customer engagement and communication skills.
• Good technical report-writing capability.
• Ability to collaborate effectively with Sales, Quality, Nutrition, Production and Operations.
• Willingness to travel extensively for field assignments.