Vivo Energy Retail Performance Tool (VRPT)- Training and People Development at Vivo Energy

Description

Principal Accountabilities:

TM effectiveness

• Revise the accreditation framework to incorporate new changes to the TM role. Manage the accreditation process ensuring assessments are scheduled and complete on time.
• Train all new TMs on Sales Excellence processes including the supporting tools available in VRPT – performance dashboards, BMR, TMSR, profitability etc
• Run the stage 1 accreditations in Engen countries (where we don’t have experienced retail Managers)
• Ensure we have regular TM performance reporting and league tables including working with HR to share simulated bonuses for all TMs.
• Work with HR to develop TM and Sales Manager training programmes . Project manage implementation across all Shell and Engen countries
• Focal point for all QM training material ensuring its upto date. Project Manage the refresher training to all QMs across Engen and Shell
• Understand how they train and accredit their frontline staff. Look to introduce a focal point on each site responsible for training and coaching with training and accreditation programme
• Work with OSM to ensure we have an effective reward and recognition programme – level 1 to 4 – implemented across all sites.
• Develop new training material that can be published on the Customer Champion App

Retailer and Site Staff Effectiveness

• Focal point for all QM training material ensuring its upto date. Project Manage the refresher training to all QMs across Engen and Shell
• Understand how they train and accredit their frontline staff. Look to introduce a focal point on each site responsible for training and coaching with training and accreditation programme
• Work with OSM to ensure we have an effective reward and recognition programme – level 1 to 4 – implemented across all sites.
• Develop new training material that can be published on the Customer Champion App

Site and service standards

• Act as a focal point between VE and Mystery shopper companies – Run calibration meetings between OU and Field agency to ensure standards are clear and defined around service, uniforms, and cleanliness.
• Project Manage implementation of new mystery shopper in Engen branded OUS
• Develop a clear Site Procedure and policy manual to define standards for our Retailers.
• Provide training to OSMs and TMs who in turn will train all Retailers and QMs on the Retailer capture processes – wetstock Managemnt, Lubricants Mgt, daily and weekly RFC, oil specialist checklist
• Provide training support on how to access the various performance dashboards
• Handle the required central VRPT administration functions and support the OSMs in ensuring masterdata is updated monthly
• Support central team in pulling performance reports and running correlations between performance variablesz

Site Performance

• Provide training to OSMs and TMs who in turn will train all Retailers and QMs on the Retailer capture processes – wetstock Managemnt, Lubricants Mgt, daily and weekly RFC, oil specialist checklist
• Provide training support on how to access the various performance dashboards
• Handle the required central VRPT administration functions and support the OSMs in ensuring masterdata is updated monthly
• Support central team in pulling performance reports and running correlations between performance variables.

Requirements

• Bachelor’s Degree in Business related area or equivalent
• 5 years training experience for frontline sales teams
• 5 years Retail Sales and Operations experience in the field, with clear practical insight into challenges and opportunities.
• Good understanding into performance management, reward and recognition programmes
• Strong project management skills are a prerequisite as they will be working with local sales teams to implement the sales excellence foundation
• Ability to work virtually with local teams ensuring we successfully implement the agreed plans
• Experience in leading teams and demonstrated talent management experience would be an added advantage