Customer Care Executives - Offshore at iSON Xperiences Limited

The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive will be to assist; retain; acquire and/or recover customers.

Key Skills Needed

• Minimum bachelor degree from a registered tertiary institute
• Minimum of 1 years’ experience in managing offshore clients in BPO sector both Voice and Non-Voice
• Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
• Good typing speed and computer skills, particularly with regard to Microsoft office applications 
• Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
• Ability to work in a team environment
• Ability to maintain a calm disposition particularly in stressful work situations.
• Displays a positive attitude; ability to remain positive and energetic throughout a work day.
• Updates self on comparative product and services