Waiter- Hospitality at Emerge Egress Consulting

Role Objective

Our client, a prestigious hotel, is seeking a polished and service-driven Waiter to deliver an exceptional dining experience to guests.

The successful candidate will be responsible for providing attentive, professional, and personalized service while upholding the hotel’s brand standards and enhancing guest satisfaction.

Core Duties and Responsibilities

• Warmly welcome guests and respond promptly to inquiries and special requests 
• Accurately take orders and ensure timely delivery of food and beverages 
• Maintain cleanliness of all work areas and equipment, proper storage and care of.
• Present menu explanations confidently and provide knowledgeable recommendations, including pairings 
• Maintain immaculate table setups (cutlery polishing, linen care, floral arrangements)
• Ensure immaculate station upkeep throughout service.
• Coordinate seamlessly with kitchen and bar and other relevant departments
• Assist with guest queries and requests efficiently. 
• Upselling and cross selling while maintaining a high standard of service.
• Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
• Setting up of the restaurant before and after service as per set brand standards.
• Responsible for service of food and beverages as per set brand standards.
• Take orders correctly and ensure efficient service.
• Promote beverage sales.
• Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
• Ensure any complaint is addressed or escalated to the relevant authority.
• Professionally resolve service recoveries when needed.
• Support continuous improvement by gathering and relaying guest feedback 
• Any other duties as delegated

  Job Specifications and Qualifications

• Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

Key Competencies

• Commitment to professional values and integrity
• Strong interpersonal and communication skills
• Excellent problem-solving abilities.
• Strong customer-focused approach 
• Adaptable to working in various shifts
• Professional grooming and etiquette