Waiter / Waitress at Bible Translation and Literacy

Job Summary: 

Reporting to the Head Waiter, the waiter/Waitress is responsible for serving food and beverage, offering suggestions to guests and providing superior customer service with a keen knowledge  of products served at the BTL Christian International Conference Centre while maintaining an exciting yet safe atmosphere. Working as part of a team, the role will have a direct impact on the general success of the F & B Department.

Duties and Responsibilities

• Serving of food & drink products as per the menu within a designated service area, during
  banquets/outside catering events.
• Explaining to guests how various menu items are prepared, describing ingredients and cooking
  methods
• Informing customers of daily specials, making recommendations upon request
• Serving & Clearing dishes, making sure the crockery is clean & polished before use
• Assisting in inventory for crockery, cutlery, linens etc for the restaurant
• Anticipating and resolving customers’ unspoken needs.
• Doing Mis-en Place: restaurant table set up, refilling of condiments, folding of napkins, wiping
  and polishing of glassware, cutlery and silverware.
• Salesmanship: Upselling & cross-selling our conference products & services
• Processing guest orders to ensure that all items are prepared properly and on a timely basis
• Observing diners to ensure that guests are satisfied with the food and service
• Responding to additional requests and determines when the meal has been completed
• Preparing totals bills and accepts payment or refers guests to cashier.
• Handling and escalation of guests’ concerns and feedback.

Qualifications and Skills

• Certificate in F&B Sales and Service from a reputable learning institution
• Barista training and training in First Aid would be an added advantage.
• At least 2 years of proven working experience as Waiter/Waitress in a busy hospitality
  establishment.
• Previous experience in using Hotel Management Systems e.g. Hotel Plus POS
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced
  environment
• Active listening and effective communication skills
• Flexibility to working in shifts