Waiter/Waitress - Upperhill at Brites Management

Duties and Responsibilities

• Customer Service: Greet guests warmly upon arrival, escort them to their tables, and provide menus. Take food and beverage orders accurately and answer any questions about menu items or special dietary requirements.
• Order Coordination: Relay orders to the kitchen and bar staff promptly. Ensure that all food and drinks are served in a timely manner and according to the guests' preferences.
• Upselling: Suggest additional menu items, specials, or beverages to enhance the guests' dining experience and increase sales. Knowledgeably describe menu items and make recommendations based on guest preferences.
• Table Maintenance: Set up tables with appropriate tableware, linens, and decorations. Monitor tables throughout the meal service to anticipate and fulfill guests' needs, such as refilling drinks or clearing empty plates.
• Billing and Payments: Present bills to guests, process payments accurately, and handle cash and credit card transactions securely. Thank guests for their patronage and invite them to return.
• Cleanliness and Hygiene: Maintain cleanliness and organization in the dining area, including clearing tables, wiping down surfaces, and resetting tables for the next guests. Adhere to all health and safety guidelines and sanitation protocols.
• Team Collaboration: Work closely with kitchen staff, bartenders, and other restaurant team members to ensure smooth service and guest satisfaction. Communicate effectively with colleagues to coordinate orders and address any issues that arise.

Key Requirements Skills, experience and qualification

• Diploma in hospitality is a plus.
• 3 year of experience
• Proven experience as a waiter/waitress in a hotel, restaurant, or similar establishment.
• Excellent customer service and communication skills, with a friendly and approachable demeanor.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of food and beverage service procedures, including wine service and food pairing.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina and the ability to stand and walk for extended periods.