Waiters and Waitresses at Brites Management

Duties and Responsibilities

• Take orders and serve food and beverages to patrons at tables in dining establishment
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Greeting guests and taking drink and food orders
• Staying attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, wiping tables and ensuring the dining area is clean          
• Collect payments from customers.
• Enter patrons’ orders on order slips or computer for transmittal to kitchen staff
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after patrons have finished dining
• Explain how various menu items are prepared, describing ingredients and cooking methods on request
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Key Requirements and Skills

• Diploma or Certificate holders
• 2-5 years’ work experience as a waiter/waitress in a busy hotel
• Flexible to work in alternate shifts
• Good communication skills
• Very presentable with excellent customer service skills
• Knowledge of various cuisines and drinks
• Hands-on experience with POS- point of sale system
• Basic math skills
• Attentiveness and patience for customers
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening skills and very swift
• Young and energetic
• Extremely high personal hygiene