Waiters & Waitresses at Gap Recruitment Services Limited

Roles & Responsibilities

• Serve food and drinks order.
• Provide excellent customer service to guests.
• Welcoming guests and escorting them to their tables.
• Present the menu to the guests and provide detailed information especially on ingredients, or potential food allergies.
• Offer menu recommendations upon request from the guest(s).
• Inform guests on special offers.
• Up-sell additional products.
• Take accurate food and drinks order using the captain order and POS ordering software.
• Prepare mis-en-place before the start of the shift by Arranging the waiter/waitress work station, including serviettes, cutlery, salt and pepper shakers, tabasco, ketchup bottles, tooth pick holders etc.
• Arrange table settings and maintain a tidy and clean dining area.
• Deliver checks and collect bill payments.
• Carry dirty plates, glasses, and silverware to the kitchen for cleaning.
• Meet with other restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
• Ensure that opening and closing duties are done in a timely manner.
• Report to work as per the allocated shift.
• Any other duties assigned from time to time.

Required Qualifications

• Certificate in food and beverage sales and service.
• Hospitality experience of at least 1 year in a busy environment.

Competencies & Interpersonal Skills

• Excellent customer service skills
• Good communication and listening skills.
• Good interpersonal skills
• Ability to work well and remain calm under pressure.
• Interest in food and drinks.
• High standards of personal hygiene and personal grooming.
• Ability to multitask.