Warranty Services Assistant at BURN

About the role:

• Reporting to the Repair Service Coordinator, the Warranty Services Assistant will support in the execution of warranty functions across different markets.

Duties and Responsibilities:
Inventory Control

• Preparing forecast of spare parts needed
• Requesting, counting, and ensuring proper storage of spare parts
• Conducting weekly stock take and preparing a report.
• Preparing the restock sheet and supervising the packing and dispatch of spare parts.
• Updating Waybill details and following up with technicians on parts received.
• Ensuring transfer orders are created and posted Creating Transfer Orders
• Reconciliation
• Conducting weekly stock reconciliation and preparing a monthly inventory report

Warranty Repairs

• Overseeing repairs at Burn Factory and field service stations
• Tracking and communicating abnormal failures
• Ensuring the relevant templates are correctly updated across all markets.
• Updating the daily repairs template and payment report
• Collaborating with the CX agent (s) to ensure service orders are created and posted for all markets.
• Following up on unreported repairs and correcting technician entries.

Service Station Supervision

• Onboarding and initial training of service stations.
• Conducting continuous training of service stations on products and processes
• Ensuring Training manuals and documents are up-to date.
• Equipping service stations with tools needed for repairs and keeping inventory of the same.
• Updating the SS Complaints sheet and addressing service station related complaints.
• Evaluating service station performance
• Preparing Service Station repair invoices
• Preparing Field reports
• Ensuring Technicians follow the repair process and adhere to set standards.
• Communicating challenges experienced by service station personnel.
• Any other task assigned.

Skills and Experience:

• Degree or Diploma in a relevant field.
• At least 2 years of relevant work experience
• Experience in Inventory control.
• Demonstrated computer literacy with experience in MS Excel, PowerPoint, and Word.
• Ability to communicate fluently (both verbal and written)
• Self-driven and a team player
• Strong analytical and problem-solving skills.
• Attention to detail and excellent organizational skills.