Website Operator/Marketing at Gosmart

GOSMART is seeking an enthusiastic, detail-oriented, and tech-savvy individual to join our team! If you thrive in a dynamic environment and are passionate about e-commerce and digital marketing, this is your opportunity to make an impact.

This is an entry level position and in-office in Eldoret, Kenya.

Key Responsibilities:

• Platform Management: Oversee the daily operations of the GoSmart online platform to ensure smooth functionality.
• Product Management: Upload and maintain product listings, including high-quality images and accurate descriptions.
• Customer Service: Respond to customer inquiries via phone, email, and social media platforms, providing exceptional support.
• Order Processing: Handle the full order cycle—from placement to delivery confirmation.
• Social Media Marketing: Plan, create, and execute campaigns on platforms like Instagram and Facebook to boost brand awareness and drive sales.
• Customer Engagement: Interact with potential customers through social channels (and customer facing) and convert interest into sales.
• Additional Duties: Support senior staff with other tasks and projects as needed.

Ideal Candidate:

• A customer-first mindset and a positive, can-do attitude
• Proficiency in Microsoft Excel and Microsoft Word
• Photography and basic photo editing skills (e.g., cropping, color correction, Canva/Lightroom basics)
• Strong organizational skills and attention to detail
• Tech-savvy 
• Excellent communication and customer service skills
• Self-motivated and able to work independently
• Experience with social media marketing tools and strategies