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  • Posted: Mar 30, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The World Resources Institute is a global research non-profit organization that was established in 1982 with funding from the MacArthur Foundation under the leadership of James Gustave Speth. WRI is a global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being.WRI's mission ...
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    Product Specialist, TerraMatch, Restoration Initiative

    What you will do:

    User support and administration (90%)

    • Coordinate with the U.S.-based Product Specialist to create a seamless customer support experience, answering questions and providing feedback in a timely manner.
    • Onboard new African users of the TerraMatch product during application cycles and as they make the transition from application to funded project.
    • Fulfil technical support requests from project managers at WRI and partner organizations that use the product.
    • Create and update instructional and support materials to facilitate user success and satisfaction with the TerraMatch product.
    • Facilitate one-on-one and group trainings for users on new TerraMatch features and product capabilities.
    • Build team processes to improve the administrative functions of TerraMatch for project managers.
    • Support communications with product users around key updates, deadlines, and other product-related topics.

    Product development (10%)

    • Work with the user-experience research lead to better understand feedback from project developers; help incorporate user priorities into product features.
    • Work with the UX research lead to explore enhanced mobile application and offline functions for TerraMatch.

    What you will need:

    • Education: You have completed a Bachelor’s degree or higher degree in internet technology, geographical informational systems, data science, marketing and communications, or a related field.
    • Experience: You have 3+ years of full-time relevant work experience in communications and engagement, customer service, project management, or administrative fields.
    • You have trained people on processes and best practices in-person, virtually, and through written materials.
    • You have experience developing organizational and tracking systems to improve workflow for yourself and your team.
    • You have experience providing efficient and effective customer support to online users in Africa
    • Languages: You are proficient in written and spoken English and French
    • Requirements: Existing work authorization is required where this position is based. WRI is unable to authorize visa work authorization.

    Method of Application

    Interested and qualified? Go to World Resources Institute (WRI) on to apply

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