Jobs at Craft Silicon

As an Account Manager, you will take ownership of a portfolio of clients, ensuring long-term satisfaction, retention, and growth. You'll be responsible for identifying upselling and cross-selling opportunities, managing renewals, and driving business development initiatives that enhance customer value and increase revenue.

Key Responsibilities

• Client Relationship Management
• Serve as the primary point of contact for assigned accounts
• Build and maintain strong, long-lasting relationships with key decision-makers
• Ensure high levels of client satisfaction through proactive engagement and support
• Sales & Business Development
• Identify and close upselling and cross-selling opportunities within existing accounts
• Drive renewals and negotiate contract terms to align with company objectives
• Prepare and execute strategic account plans to meet revenue targets
• Product & Solutions Advocacy
• Conduct product demonstrations and solution presentations for clients and prospects
• Articulate the value proposition of Craft Silicon’s solutions clearly and persuasively
• Stay informed about product updates, industry trends, and competitors
• Internal Collaboration & Feedback
• Work closely with sales, product, and marketing teams to deliver a cohesive client experience
• Channel structured client feedback to product teams for continuous improvement
• Performance Monitoring & Reporting
• Track account performance, provide regular updates to management, and forecast sales opportunities
• Maintain accuracy and transparency in CRM and reporting tools
• Events & Representation
• Represent Craft Silicon at client events, expos, trade shows, and industry forums to strengthen visibility and partnerships

What We’re Looking For

• Bachelor's degree in Business, Sales, Marketing, or related field
• 3–5 years of experience in account management, preferably in software, fintech, or IT services
• Proven ability to manage multiple client relationships and meet revenue targets
• Strong negotiation, presentation, and communication skills
• Ability to understand client business needs and translate them into technical solutions
• Self-motivated, proactive, and team-oriented
• Familiarity with CRM tools and reporting platforms

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Key Responsibilities

• Business Development & Sales
• Identify and actively engage potential clients through outreach, referrals, and networking
• Develop tailored engagement strategies for different market segments
• Conduct product demos, solution pitches, and boardroom presentations
• Maintain a strong sales pipeline and deliver on acquisition targets
• Collaborate with internal teams (product, marketing, operations) to align on client needs
• Client Engagement & Account Management
• Build and manage long-term relationships to ensure client satisfaction and retention
• Guide clients through onboarding, training, and adoption of Craft Silicon solutions
• Collect and share client feedback to continuously improve products and services
• Market Research & Strategy
• Monitor market trends, competitor activity, and evolving customer needs
• Provide strategic recommendations based on industry and regulatory insights
• Reporting & Performance Tracking
• Deliver accurate and timely weekly, monthly, and quarterly sales reports
• Track KPIs and maintain up-to-date conversion and pipeline data
• Event Coordination
• Represent Craft Silicon in expos, forums, and business development events
• Support visibility and lead generation through strategic event participation
• Additional Duties
• Take on additional responsibilities as assigned by management

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Finance, or a related field
• 2–5 years of experience in business development, preferably in fintech or financial services
• Excellent communication, presentation, and negotiation skills
• Proven ability to build and convert a strong pipeline
• Strong understanding of SACCO, banking, and microfinance industry dynamics in Kenya
• Self-starter with a passion for technology and innovation
• Willingness to travel and meet clients as required