Current Opportunities at Sentinel Africa Consulting Limited

About the job

• As an Admin Associate at Sentinel Africa Consulting, you will be focused on ensuring excellent customer service and excellent office support to support the People and Culture department’s goals and objectives.

Responsibilities

Front Office Operations

• Front desk operation including but not limited to greeting and signing in visitors/guests
• Answering and screening all calls and correspondence
• Handling mail, couriers, and deliveries.
• Coordinating with various departments and provide updates or information as needed.

Administrative support

• Managing an active calendar of appointments.
• Assisting with administrative tasks like data entry, filing, and record-keeping.
• Maintain files – physical copied or digital files.
• Coordinating office activities – guests, in-house trainings hosting
• Management of supply inventory of stationery and office consumables – orders, forms and requests.
• Monitor office expense and costs, compilation of expense reports where applicable.
• Overseeing office hygiene maintenance.
• Site visits for prospective hotel and conferencing facilities

People & Culture support

• Providing clerical support to the People and Culture department.
• Coordinating office activities – staff meet ups, clubs and wellness activities.
• Composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.
• Organizing logistics and accommodation with travel arrangements for staff.
• Maintaining accurate and up-to-date records and compilation of reports and surveys set up.
• Recruitment process support
• Provide office support by addressing general employee inquiries and resolving issues promptly on travel and admin support.
• Escalate unresolved issues to the relevant departments or personnel.
• Coordinate with other departments to ensure seamless service delivery.
• Provide feedback on customer service efficiency and effectiveness.

Qualifications

• Bachelor’s degree in Business, Communication, Human Resources or a related field (preferred).
• Experience level: Junior Level
• Experience length: Proven work experience of 2 years in customer service, office administration, front office operations or a related role.
• Proficiency in Microsoft Office Suite [Excel, Word and PowerPoint]
• Excellent communication and interpersonal skills, both written and verbal.
• Dependability and reliability.
• Customer service orientation
• Strong organizational and multi-tasking abilities.
• Good problem-solving skills and a results-driven mindset.
• Self-motivated and proactive.

go to method of application »

• As a Senior Business Development Executive at Sentinel Africa Consulting, you will play a pivotal role in driving revenue growth and expanding our client base. You will be responsible for a combination of sales and business development administrative tasks to support the Sales department's goals and objectives.

Key Responsibilities;

Sales and Lead Generation

• Identify target potential clients through market research and lead generation techniques.
• Develop and execute sales strategies to meet and exceed revenue targets.
• Develop and maintain a pipeline of qualified leads and opportunities.
• Collaborate with the sales team to convert leads into customers and achieve sales targets.

Client Relationship Management

• Build and maintain strong relationships with existing clients to understand their needs and identify opportunities for upselling and cross-selling.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.

Business Development

• Assist in the development and execution of business development strategies and plans.
• Participate in industry events, trade shows, and networking activities to promote company services.
• Collaborate with team members to set goals, monitor progress, and drive performance improvements.

Administrative Tasks

• Maintain accurate and up-to-date records of client interactions, sales activities, and progress reports on sales management system.
• Prepare and deliver sales presentations and proposals to potential clients.
• Handle administrative tasks related to sales, such as contract management and order processing.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Minimum of 3 years proven experience in sales, business development, or a related role.
• Strong problem-solving skills and a results-driven mindset.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent negotiation and presentation abilities.
• Self-motivated with a proactive and results-oriented approach.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.