Jobs at Church of Jesus Christ of Latter-day Saints

Responsibilities

• Assist in Troubleshooting, prioritizing, and resolving customer support incidents and service requests through searching the knowledge base and consulting with the Global Service Center, senior TSRs, and managers as needed.
• Assist in Providing regular status updates to customers, and establish realistic expectations regarding when they can expect resolution to their incident or service request.
• Assist in Escalating in a timely manner any tickets that require greater knowledge, skill, or access privileges to resolve.
• Upon resolving an incident or service request, make follow-up contact with the customer to ensure their needs were met, and identify and resolve any gaps.
• Assist customers with simple training needs.
• Assist in Performing basic system management and routine security administration tasks.
• Assist in Maintaining an accurate inventory of Area IT Assets using the corporate IT Asset Management tracking system.
• Participate in continual learning and improvement.

Qualifications

• Must be worthy of a Temple Recommend
• Bachelor's degree/Diploma in one of the following disciplines: Information Communication Technology, Computer Science, Software & Hardware Engineering, Specific IT certifications will be required.

Demonstrated Skills & Abilities:

• Expert-level knowledge of a variety of operating systems, hardware platforms, technical disciplines, virtualization, end-user applications, wired and wireless network connectivity and/or video conferencing platforms.
• Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service.
• Ability to maintain confidentiality and provide support to General Authorities.
• Advanced understanding of IT business functions, Knowledge of enterprise process governance standards
• Understand and articulate business problems in both business and technical terms
• Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks, multiple customer requests and assignments from management.
• Proven ability to work independently while contributing to the strategic planning of the team
• Experience understanding and solving business problems and articulating technical solutions Requires in-depth knowledge and experience.

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Responsibilities

• Assist with clerical tasks such as filing, scanning, and organizing travel-related documents (e.g., passports, visas, flight itineraries).
• Compile visa application packets, verify accuracy of submitted materials, and create schedules for visa interview appointments.
• Input and update travel information in organizational systems or databases.
• Coordinate and communicate with missionaries, families, priesthood leaders, and other stakeholders regarding travel plans.
• Arrange visa interviews, ground transportation pickups, and any necessary preparatory briefings for missionaries.
• Track the status of visa applications and make follow-up calls to immigration/travel vendors as needed.
• Travel Research for different countries, airfare options, or accommodation availability.
• Prepare onboarding materials for missionaries related to travel policies and cultural expectations in their destination countries.
• Maintain a detailed log of travel activities, expenses, and documents for auditing or reporting purposes.
• Offer a point of contact for questions or concerns from missionaries and families related to travel plans.
• Assist in managing unexpected travel disruptions or emergencies, ensuring affected missionaries receive timely help.

Qualifications

• Must be worthy of a Temple Recommend
• Bachelor's degree or Diploma in Travel & Tourism, Business Administration, International Relations, or a related field.
• Strong understanding of visa application procedures, travel documentation, and immigration policies.
• Familiarity with airline ticketing, itinerary planning, and travel booking systems.
• Excellent interpersonal, collaboration, and communication skills, with a strong emphasis on customer service.
• High level of integrity and ability to maintain confidentiality when handling sensitive documents and information.
• Strong problem-solving skills with the ability to anticipate travel-related challenges and provide solutions.
• Ability to work under pressure, prioritize multiple tasks, and meet strict deadlines.
• Detail-oriented, organized, and able to manage multiple customer requests and assignments efficiently.
• Ability to work independently while contributing to the team’s strategic goals.
• Experience using travel management software and digital tools for visa and ticketing processing.
• Knowledge of international travel regulations, embassy procedures, and foreign affairs policies.