Job Openings at Safaricom Kenya

Description

We are pleased to announce the position of Analyst - Enterprise Systems Support in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Manager – Enterprise Systems Support, the position holder will Provide 2nd line functional and technical support of Oracle Enterprise Resource and Planning system, both on premise and cloud, Retails Systems and other related systems.

Key Responsibilities:

• Provide expert support (and management where applicable) for POS and ERP modules

and related applications.

• Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
• Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
• Escalate and source expertise where necessary.
• Involvement in testing new products, services and technologies. Test new and upgraded applications before implementation and rollout.
• Proactive Application monitoring of POS and ERP Systems.
• Documentation and Policy implementation

Qualifications – External

• University Degree in Computer Science or any other Information Technology related discipline. Programming skills in PL/SQL is a prerequisite
• UNIX certification is an added advantage
• UNIX Scripting and basic administration
• Oracle E-Business suite training is an added advantage
• At least 2-3 years’ experience in a client server environment with two years DBA and / or Application support experience
• Programming using PL/SQL and UNIX scripting
• Programming skills in any 4GL or a functional programming language e.g. SQL
• Knowledge and experience in Cloud Applications (AWS & Oracle) is an added advantage.
• Knowledge and use of Agile Methodologies is an added advantage.

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Brief Description

Reporting to the Technical Lead - Enterprise Integration and Contact Center Planning, the position holder will be responsible for development of scalable and highly available software solutions to ensure efficient service delivery across lead to order, order to cash and cash to care journeys. This includes but not limited to building new solutions, evolving legacy applications, performance management, maintenance, and fault management, coaching and mentoring engineers.

Key Responsibilities:

• Set the team’s priorities and align on the deliverables that support implementation of Safaricom’s strategy. Define the short- and medium-term technical roadmap for the applications in scope.
• Provide technical expertise across design, development, and deployment to deliver scalable solutions.
• Define coding standards, write code, and execute code reviews.
• Plan the release scheduled and coordinate production deployments while ensuring proper alignment of all stakeholders and unlocking of any technical dependencies.
• Manage events and incidents in the production environments and ensure resolution within target recovery time. Undertake root cause analysis
• Engaging stakeholders across different business units on continuous service improvement initiatives update on progress to closure manage any impediments.
• Undertake regular one on ones, performance reviews and mentorship of team members to ensure optimal performance.

Qualifications

• University Degree in Computer Science or related technical field.
• 5 years’ experience in software development using one or more programming languages e.g., Java, C#, JavaScript, Python etc.
• Hands on experience in implementation of microservices and solid understanding of cloud infrastructure & continuous integration tools such as Git, Jenkins,
• Extensive experience with data management i.e., relational and NoSQL databases, Messaging / Event Streaming, and Caching.