Analyst - Enterprise Systems Support at Safaricom Kenya

Description

We are pleased to announce the position of Analyst - Enterprise Systems Support in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Manager – Enterprise Systems Support, the position holder will Provide 2nd line functional and technical support of Oracle Enterprise Resource and Planning system, both on premise and cloud, Retails Systems and other related systems.

Key Responsibilities:

• Provide expert support (and management where applicable) for POS and ERP modules

and related applications.

• Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
• Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
• Escalate and source expertise where necessary.
• Involvement in testing new products, services and technologies. Test new and upgraded applications before implementation and rollout.
• Proactive Application monitoring of POS and ERP Systems.
• Documentation and Policy implementation

Qualifications – External

• University Degree in Computer Science or any other Information Technology related discipline. Programming skills in PL/SQL is a prerequisite
• UNIX certification is an added advantage
• UNIX Scripting and basic administration
• Oracle E-Business suite training is an added advantage
• At least 2-3 years’ experience in a client server environment with two years DBA and / or Application support experience
• Programming using PL/SQL and UNIX scripting
• Programming skills in any 4GL or a functional programming language e.g. SQL
• Knowledge and experience in Cloud Applications (AWS & Oracle) is an added advantage.
• Knowledge and use of Agile Methodologies is an added advantage.