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  • Posted: Nov 30, 2020
    Deadline: Dec 4, 2020
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  • Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of goods at the Kenyan borders while maintaining the requisite controls and collection of levies, fees duties and taxes, where applicable on imports or exports. We are recruiting to fill the following positions below:
    Read more about this company

     

    Finance Apprentice

    Reports to: Manager Finance

    Duties and responsibilities

    1. preparing vouchers and committal documents in accordance with laid down rules and regulations;
    2. capturing primary data in manual and computerized records;
    3. Filing accounting documents;
    4. Preparing simple financial reports such as bank reconciliations and on-demand reports;
    5. Preparing invoices;
    6. Ensuring safe custody of accountable documents and
    7. Maintaining primary records such as cashbooks, ledgers and registers.
    8. Post invoices, payments expense accruals and other expenditure journals into the accounting system
    9. Make postings to the Accounting System for Accounts receivables and reconciliations of receivables to the general Ledger.
    10. Prepare adequate supporting Schedules in support of Revenue account balances in the Financial Statements on weekly, monthly, quarterly and annual basis
    11. General office duties as assigned by the supervisor/senior officers/management of the Department

    Academic/professional requirements

    • Should be a Kenyan Citizen aged between 20 and 35 years;
    • Should be available full time for the duration of the program (3 months);
    • Should be a continuing student or have graduated within the last five (5) years with Diploma or Bachelors’ degree in Commerce, Business Administration, Business Management, CPA (ongoing/Finalist), ACCA or any other equivalent qualification from a recognized institution;
    • Be Computer Literate and have strong communication skills.

    go to method of application »

    Customer Service & Contact Centre Apprentice, Interns & Attachés

    Reports to: Manager Customer Service & Contact Centre

    Duties & Responsibilities

    1. Act as a single point of contact for phone calls and emails from users. The assistant listens, logs and responds to customer enquiries, requests and complaints;
    2. Recognizing, documenting, and informing the supervisor regarding the trends in external customer calls.
    3. Anticipating potential needs or problems of customers;
    4. Following through on commitments made to customers;
    5. Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols;
    6. Maintaining confidentiality of information;
    7. Achieving first contact resolution (FCR);
    8. Handling customer complaints or issues satisfactorily;
    9. Recording details of comments, inquiries, complaints, and actions taken;
    10. Prioritize received issues in order to identify and escalate situations requiring urgent attention first;
    11. Providing accurate information about organizations services and related agencies;
    12. Create and maintain a positive, supportive, customer oriented environment for all clients;
    13. Recording details of comments, inquiries, complaints, and actions taken;
    14. Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role;

    Academic/Professional Requirements

    1. Should be a Kenyan Citizen aged between 20 and 35 years;
    2. Should be available full time for the duration of the program (3 months);
    3. Should be a continuing student or have graduated within the last five (5) years with Bachelor’s degree in a Business, Communications, Marketing ICT or related field from an accredited Institution and be in possession of the relevant certificate.
    4. Be Computer Literate and have strong communication skills
    5. Willingness to work in shifts, weekends/holidays and long hours
    6. Customer focused;
    7. Ability to multi task with high stress tolerance level;
    8. Problem analysis and problem-solving skills;
    9. Planning and organizing skills;
    10. Team oriented;

    Method of Application

    Interested and eligible candidates should submit their applications including curriculum Vitae, copies of certificates & testimonials and National ID to

    The Chief Executive Officer,
    Kenya Trade Network Agency,
    1St Floor, Embankment Plaza
    P.O. Box 36943-00200,
    NAIROBI

    through email: [email protected] or through post office by December 04, 2020.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Kenya Trade Network Agency (KenTrade)
KSh 11K from 1 employee
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