Jobs at Church World Service

Primary Purpose

This position is responsible for the management of the Africa Regional Deployment Unit (ARDU). This includes coordination with RSC Africa Programs division, BPRM Regional Refugee Coordinators and UNHCR to determine strategic use of deployments to increase referrals to the USRAP and address deferrals in Africa, as well as the management of staff assigned.

This also includes collaborating with other program departments within RSC Africa. This position ensures that RSC Africa processing priorities and targets are met and that policies are strictly followed. The position is a member of the RSC Africa Leadership Team and Senior Programs Team. This position works closely with the Associate Director of Refugee Processing to position ARDU within CWS’ overall programmatic strategies.

Compliance

Essential Duties :

• Ensures all deployment functions within the ARDU Department strictly adhere to the DOS/BPRM, CWS RSC Africa policies, guidelines and procedures.
• Maintains regular communication with the UNHCR Division for International Protection to ensure CWS RSC Africa deployments to UNHCR offices are compliant with all UNHCR policies.
• Oversees the development, implementation, dissemination and monitoring of departmental standard operating procedures (SOPs) for deployments in sub-Saharan Africa.
• Leads regular departmental process reviews to compare requirements vs. current outputs.
• Monitors policy changes including UNHCR, identifies effects of such changes on the department’s internal SOPs and ensures effective implementation of policy updates.
• Conducts job function observations of ARDU staff to ensure compliance is met and identifies areas of improvement or training needs.
• Oversees effective planning, coordination, execution, and monitoring of ARDU deployments, including timely communication to external and internal partners, updating of ARDU reports and tools and timely dissemination of deployment reports.

Data Management and Analysis

• Ensures that all ARDU activities are completed in an efficient and effective manner and reflect USRAP priorities for Sub-Saharan Africa.
• Oversees the development and maintenance of departmental reports and quality control (QC) checks.
• Develops annual/quarterly projections to inform Programs Division priorities, with a focus on ARDU Department activity.
• Develops and implements department-specific pipeline analysis reports to inform workload and staffing projections, and to anticipate future workloads.
• Coordinates with other Programs departments, as needed, to efficiently allocate staff resources;
• Establishes and maintains effective communication systems regarding data within the department and other program departments.
• Reviews and distributes departmental reports on schedule.

Representation

• Maintains effective relationships with RSC Africa/USRAP partners, including PRM, UNHCR Regional Bureau and country operations.
• Ensures partner communication from the ARDU Department is professional, timely and proactive.
• Champions CWS policy, procedures, and organizational culture to Programs staff, and contribute to Programs Division strategies for ensuring staff fully understand and abide by CWS policies.
• Ensures ARDU staff are professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.

Performance Management

• Provides direct supervision and leadership to Senior ARDU staff, including yearly performance evaluations, monitoring professional development, and coordinating leave.
• Ensures coaching, mentoring, feedback and corrective action plans are being carried out across the department.
• Ensures establishment of performance expectations and communication, on-boarding and training.
• Develops departmental performance management systems, in coordination with Programs Management, that support consistency in work outputs.
• Maintains accurate and current job descriptions for the ARDU Department.

Staff Care

• Ensures a safe, healthy and professional work environment.
• Oversees the process of ensuring staff’s well-being while in the field.
• Ensures direct reports are accessing and using their benefits appropriately including leave.
• Actively supports staff by promoting safe space, open-door and the escalation policy.
• Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.

Program Administration

• Coordinates with the Director, Deputy Director for Operations, and other Program divisions as well as the US Refugee Coordinator and UNHCR to determine appropriate locations for deployments. Develops strategic and annual plans for ARDU and closely monitors and tracks progress towards achievements of established annual goals and objectives.
• Determines annual departmental staff modelling, and deployment projections, which contribute to Programs annual budget.
• Manages Programs Division inputs to human resources activities for all ARDU staff, including hiring, evaluations, leave management, and disciplinary actions.
• Oversees the use of the budget as it relates to ARDU and monitors effective and appropriate use of resources across the department.
• Ensures effective deployment coordination with logistics, finance, and security including deployment projections, security updates, news from the field, expense reports and financial management.

Experience

Qualifications:

• 10 years’ work experience is required.
• 5 years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action and directing day to day work is required.
• Demonstrated management experience with a refugee serving/processing agency(s) preferred.
• Previous experience at UNHCR and/or RSC preferred .

Skills

• Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and refugee situations throughout Sub-Saharan Africa.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
• Strong English communication skills, both oral and written.
• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
• Strong supervisory skills and understanding of performance management systems.
• Excellent organizational and time management skills.
• Proposal development skills

Education & Certifications

• Bachelor’s Degree in a related field required.
• Master’s Degree preferred.

Abilities

• Work and make decisions independently and contribute to overall operations at management levels
• Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyze and solve complex problems and make sound decisions;
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

go to method of application »

Primary Purpose

This position is responsible for the development and updating of the U.S cultural orientation curricula, related resource materials and the training materials necessary to support those curricula. The Curriculum Development Specialist provides technical expertise and oversight to the effective implementation of these curricula in the cultural orientation program through, trainer lesson planning oversight, trainer onboarding and observations, monitoring and other activities.

Essential Duties

• Maintains a thorough operational knowledge of RSC Africa and a current knowledge of the US Refugee Admissions Program. Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines and procedures.
• Develops and updates curricula that address the unique needs of populations trained in Sub-Saharan Africa and supports established objectives and indicators.
• Develops training materials, including student workbooks, as well as resource center activities, visual aids, realia models, etc. that support established curricula in collaboration with CO Program Assistants.
• Coordinates CO training activities and compilation of CO statistical reports with CO Supervisors, the CO Managers and CO Coordinator.
• Leads departmental lesson planning approaches and assists in developing quarterly training topics in collaboration with Training Unit and other CO Supervisors
• Oversees the development of appropriate content and schedules for departmental trainings in coordination with CO Program staff.
• Reviews trainer lesson plans and provides guidance on approaches to teaching curricula.
• Travels to field locations to observe CO trainers and monitor adherence to established curricula and provides feedback on content and delivery. Engages in circuit ride briefings and debriefings.
• Runs quality assurance reports and ensures accuracy of data from Cultural Orientation training activities and overall CO pipeline reports.
• Leads departmental on boarding of new hires to cultural orientation department including creating on boarding schedules and assigning facilitators for the various sessions.
• Develops tools that evaluate the effectiveness of the cultural orientation program according to established criteria; trains staff in the administration of those tools.
• Recommends changes to curricula and training techniques in response to the data collected, and implements changes as appropriate. Receives, evaluates and implements proposed updates to curricula by trainers in collaboration with CO coordinator.
• Liaises with the CO technical service provider, “Cultural Orientation Resource Exchange” (CORE) on the implemented use of CORE resources
• Performs other duties that may be assigned by the CO Coordinator or CO Managers to enhance the efficiency and efficacy of Cultural Orientation.

Experience

Qualifications:

• Four (4) years paid work experience is required
• Three (3) years’ experience in a related field is required, which includes curriculum development and implementation.
• Previous experience working in US domestic resettlement or an overseas USRP cultural orientation program preferred. Previous experience working overseas preferred.

Skills

• Excellent computer skills, particularly in Microsoft Word and Graphics software.
• Excellent writing skills.
• Excellent organizational and time management skills.

Education & Certifications

• Bachelor’s Degree in a related field of study, or four (4) years paid work experience in lieu of educational requirements.

Abilities

• Maintain a high performance standard with attention to detail, completing tasks within set timeframes.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems.
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public.
• Manage large and diverse workload under pressure with competing priorities.
• Analyze and solve complex problems and make sound decisions.
• Work with minimal supervision.
• Work independently and contribute to overall operations of RSC Africa.
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.