Latest Recruitment at I&M Bank

Job Description

The job holder is responsible for providing L1 technical support and working closely with cross-functional teams to fulfill SLAs at Bank and group entities. The role responds to the resolution of service desk issues within committed SLA and ensures that routine operations of card functions including EOD are consistently executed. It is a multifunctional role responsible for Card Systems Management and support.

Roles & Responsibilities

• Provide 24/7 support for card functions and EOD operations at Bank and group entities.
• Monitor card transaction declines on issuer and card scheme platforms.
• Collaborate with other stakeholders to fulfil tasks, offer L1 support at Bank & Group entities.
• Support technical operations on issuing and acquiring to fulfil SLAs on customers.
• Propose technical and procedural enhancements for card system operation.
• Ensure that file downloads on schemes portal work seamlessly to/from Bank.
• Conduct continuous quality testing on card systems and maintain intermediary systems.
• Assist in the development of tools for data capture and reporting,
• Ensure that card events, SMS’s and schedulers operate consistently.
• Manage admin and user accounts, test functional parameters on web services.
• Prioritize ticket closure, assist vendors in testing, monitor system logs and backups.
• Monitor card service performance on APIs, troubleshoot loss of services and device issues.
• Participate in testing DR/BCP card systems, support system changes, and assist in audits.

Job Specifications:

Academic Qualifications: Bachelor’s degree in information technology / informatics /computer science or related field.

Professional Qualifications: 

• Training / Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET and related fields.
• Training / Working Knowledge ATM Switch (Technical & Functional)
• Training /Certification in switching technology / Network Switch
• Training / Working Knowledge of UNIX / Linux / MS Windows Server / Solaris. 

Work Experience Required: Atleast 1  years’ experience in similar areas.

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Job Description

I&M Bank is seeking a dynamic and detail-oriented Officer, Back Office to support branch operations by ensuring timely, accurate, and efficient processing of transactions in line with established policies, procedures, and regulatory requirements.

Roles & Responsibilities

• Verify outward clearing transactions including cheques, EFTs, salary transfers, direct debits, and unpaid items.
• Process and reconcile clearing transactions within the Clearing System and Core Banking System.
• Process outward SWIFT and RTGS remittances, including vetting customer instructions and obtaining approvals.
• Verify inward clearing items and manage customer notifications on unpaid instruments.
• Authorize in-house cheque transactions within the system.
• Investigate and resolve customer queries relating to clearing and reconciliation items.
• Act as joint custodian of the Branch Vault and/or ATM.
• Supervise and coach support staff where applicable.
• Ensure daily customer call-backs are conducted.
• Reconcile branch suspense accounts and prepare periodic reports.
• Support the growth of the Bank through cross-selling of products and services.

Qualifications and Experience

• Bachelor's Degree in a Business-related field from a recognized institution.
• Part qualification in CPA (K), ACCA, or an equivalent professional certification.
• 1-3 years' relevant banking or financial services experience.

Key Competencies

• Strong analytical and numerical skills.
• Excellent communication and interpersonal abilities.
• Good report-writing skills.
• Strong planning and organizational skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.

Desirable Requirement

• Proficiency in Gujarati language is mandatory due to the need to support a diverse customer base.