Jobs at Britam

Job Purpose:

• The role holder will be responsible for administration, maintenance and Tier II line support for the Group enterprise systems.
• Responsible for maintaining, supporting, and upgrading existing systems and applications. He/she is also responsible to reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence.
• Ensures that all service level agreements (SLAs) for applications support services across the organization are delivered according to specifications.

Key responsibilities:

• Provide first line and second line support and maintenance services to all enterprise systems. Escalates and sources expertise when necessary. 
• Proactive monitoring of various production systems for performance, availability, and other critical parameters.
• Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters.
• Maintenance and administration of the Group enterprise system.
• Ensure the enterprise systems is adequately sized to meet SLA’s with the business.
• Define and monitor data and application availability for the enterprise system.
• Document and update processes and procedures in use for the enterprise system.
• Providing and monitoring SLAs and OLAs.
• Adequate communication to stakeholders on the state of any tickets assigned. 
• Follow up and reporting on tickets escalated to third line support.
• Testing new system functionality before deployment into production environments.
• Test the achievement of supportability requirements for delivered solutions.
• Approvals for acceptance tests.

Key Performance Measures:

• As described in your Personal Scorecard.
• Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

• Degree in Science/Engineering/Computer Science.
• ITIL intermediate.
• Minimum of 2 - 4 years’ experience in a 24x7 service provider environment.
• Experience managing applications support operations.

Technical/ Functional competencies:

• Knowledge of applications and database administration.
• Familiarity with knowledge of software, hardware, systems administration, and network technology.
• Strong technical skill/knowledge in business applications especially CRM and Enterprise systems.
• Strong knowledge of ITIL.
• Persuasive, encouraging, and diplomatic, with conflict resolution skills.
• Ability to elicit cooperation from a wide variety of sources.
• Detail oriented and process focused.

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Job Purpose:
Growth of medical insurance business to meet set annual premium targets

Key responsibilities

• Secure new business directly or through intermediaries in all the business channels.
• Maintain excellent customer service to intermediaries and clients.
• Service existing business.
• Follow up on renewals for medical insurance business.
• Forward proposal forms and all KYC documents to underwriting department.
• Ensure timely collections of premium as per the credit control policy.
• Prepare weekly reports as required by the BDM Corporate health.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
• Respond to customer and client enquiries.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

Knowledge, experience, and qualifications required

• Bachelors’ degree in a business-related field.
• Professional qualification in Insurance (ACII, IIK).
• 2-4 years’ relevant experience in the insurance industry.

Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources to optimise output and profitability against time, cost, and
  team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others
  to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development, and
  people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines, and goals to optimize operational
  effectiveness.
• Effectively communicate resource needs, possible opportunities, and achievements to management to aid
  them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organizational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as
  management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department to increase staff and process
  effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

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Job Purpose:

• The Counter Fraud Specialist is responsible for all facets of fraud prevention, detection, investigation and remediation within the Britam. 
• The jobholder is responsible for investigations into allegations of fraud, in accordance with key legislation and company policies, and deliver proactive counter fraud reviews in relation to the adequacy and effectiveness of internal controls and their ability to prevent, detect and deter fraud. Investigations and reviews assigned will be in complex and/or medium risk areas.
• CFS’s will be required to provide support and advice to managers on the most efficient ways of pursuing investigations and implementing recommendations.

Key responsibilities:

• Undertaking fraud investigations of cases reported to the Group Forensics team from various sources including whistleblowing hotline, customer escalations, letters to Management, Internal Audits, direct tip offs etc.
• Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation.
• Conducting investigations into allegations of fraud, waste or abuse committed against the Organization. 
• Preparing and coordinating field assignments to obtain relevant evidence and information.
• Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed against the Organization.
• Participate in formulating and implementing a comprehensive Fraud Risk Management framework within the Corporate Segment.  
• Applying theories, concepts and approaches relevant to administrative investigations.
• Applying various research methodologies and sources as required in investigations, including using electronic sources on the Internet, intranet and other databases. 
• Reporting fraud cases to IRA or Police to facilitate prosecution of agents, staff or other Britam stakeholders involved in fraudulent business practices and giving evidence in Court.
• Maintaining a database of cases received and regularly and assist in preparation of Management, Board and other relevant reports and statistics as required.
• Propose, discuss and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation.
• Managing and strengthening bonds with law enforcement agencies and other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc.
• Conducting anti-fraud awareness training to various stakeholders.

Key Performance Measures:
As described in your Personal Score Card.

Working Relationships:

Internal Relationships:

The Investigations Associate will be;

• Responsible to the the Head of Fraud & Forensics.
• Working with all Operations Departments in the retail segment.

External Relationships:

• Britam Clients.
• Bancassurance Partners.
• Insurance sector players.

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

• A degree from a recognized university.
• Certified Fraud Examiner (or equivalent).
• 4 years’ experience in criminal or administrative investigations; preferably in the insurance industry.
• Knowledge of business operations, fraud investigations, prosecution process including preparation of evidence.
• Knowledge of theories, concepts and approaches relevant to criminal and administrative investigations. 
• Knowledge of various research methodologies and sources, including electronic sources on the Internet, intranet and other databases.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

Leadership category responsibility framework (Core Competencies):

Team Leaders in Britam need to:

• Operationally lead a team to service customers from a sustainable and growing customer base whilst increasing profit.
• Ensure the company’s objectives are met by being a vision carrier and by implementing strategy and operational outputs.
• Effectively run the business and manage staff in order to enable functional leaders to focus on developing strategy.
• Effectively identify and define key performance areas, deadlines and goals for their team in order to optimise operational effectiveness.
• Ensure the department has the most appropriate people capability through effective inspirational leadership, people development, effective selection and optimised succession planning.
• Create a high performance, proactive culture and motivated team.
• Monitor operational implementation, budgets, plans, goals and outputs in order to ensure alignment with the departmental strategy.
• Ensure that department priorities are adhered to and effectively communicated.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Benchmark operational activities internally as well as externally in order to be a leader in the industry.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Adequately manage operational risk.