Career Opportunities at American International Group, Inc. (AIG)

Duties & Responsibilities: -

Sales Management

• To demonstrate sound and strict sales management discipline over your portfolio through a planned and focused business review program/goal setting on selected clients.
• To be proficient with sales numbers through weekly tracking and measuring of production trends to ensure budget are met.

Business Development & Retention

• To drive and work with underwriters to identify new business opportunities and procure new business.
• To identify business opportunities and build accounts pipeline through clientele base.
• To engage in client visits.
• To work with underwriters to achieve targeted retention ratio.
• To target profitable market and secure healthy business portfolio and business mix.

Reactivation & Productivity

• To identify and recover lost accounts to increase overall activity ratio.
• To support and execute activities to achieve targeted productivity ratio.

Training & Engagement

• Organize client forums/round tables for good product awareness.
• To organize and participate in regular client engagement events.

Campaign Management

• To initiate and execute sales campaigns to create opportunities for new business and/or renewal business through cross sell, up sell and portfolio analysis.
• To support campaigns through your sales activities in order to achieve campaign objectives.

What we’re looking for:

Qualifications

• Bachelor’s degree in Marketing/Insurance or Business from a recognized institution.
• Insurance Technical Qualifications CII/ACII or AIIK
• Marketing professional qualifications - desired

Technical Skills and Expertise:-

• Experience in General Insurance industry with good knowledge of Consumer and Commercial products
• At least 5 years of sales and marketing experience in Insurance industry.
• Strong interpersonal skills and ability to build credibility quickly with new clients.
• High energy and self-driven to meet sales targets.
• Adaptable and able to work independently and under pressure.
• Strong people management skills and ability to deal with different stakeholders within the company.
• A self-starter, results-oriented and independent individual.
• Strong communication and persuasion skills.
• Possess initiative, creativity and able to ‘think-out-of-the-box”.
• Demonstrate problem-solving skills and willingness to roll up one's sleeves to get the job done.
• Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.

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About the role

What you need to know:

Reporting to the Claims Manager - Personal Insurance (Auto), this role provides professional and efficient Claims adjudication including receipt, review and processing of Personal Lines claims. Responsible for investigation and evaluation of each claim assigned and for recommending the resolution strategy and implementation of such.

What we’re looking for:

• Bachelors’ Degree Holder
• Diploma in Insurance is a MUST (AIIK /CII)
• Excellent technical knowledge of General Insurance Products.
• Detailed working knowledge of the legal and regulatory environment within which Auto claims are handled.

Responsibilities

• Analyse intimated claims and calling for claims supporting documents.
• Appoint assessors t determine the extent of losses and investigators where key fraud indicators re noted.
• Analyse reports from the assessors and investigators and recommending settlement of repudiation.
• Liaise with underwriters to verify policy details and areas /actions that minimize losses.
• Issue discharge vouchers for claims that are fully documented and verified.
• Review reserves in open outstanding claims.
• Issuing release letters after completion of repair of vehicles.
• Attend to customers/brokers/staff queries and complaints in a professional manner.
• Initiating recovery by preparing demand letters to negligent third parties and assigning the claims to the subrogation officer for recovery follow up.
• Processing service providers’ invoices received for payment and ensuring that the invoices are settled within set TATs.

Qualifications

• Bachelor’s degree of Commerce
• Diploma in Insurance – CII or ACII
• Excellent technical knowledge of General Insurance products

Experience

• Experience in handling Personal Lines Claims.
• Multinational working experience
• Detailed working knowledge of the legal and regulatory environment within which such claims are handled.

Technical Skill and Experience:

• Customer Centricity
• Time management
• Analytical skills
• Excellent communication skills to both internal and external stakeholders
• Ability to work under pressure.
• Self-motivated and proactive team member, while taking individual responsibility for allocated case load.