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  • Posted: Dec 11, 2024
    Deadline: Dec 19, 2024
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    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
    Read more about this company

     

    Business Intelligence Data Engineer

    Job Purpose

    The role holder will be responsible for designing, developing, and maintaining our data infrastructure and data pipeline architecture. They will spend time optimizing data flows and systems in support of cross functional teams. They will be responsible for designing and maintaining data pipelines, ensuring that data platforms, production schedules, and self-service tools are operating efficiently and always available. The holder will be required to work with analysts and developers to design and maintain data infrastructure to support business requirements.

    Key Accountabilities

    • Understand, maintain, and support bank data infrastructure
    • Design and implement ETL pipelines into the data warehouse and KAFKA
    • Collaborating with other members of the data engineering team and business stakeholders to ensure data accuracy, completeness, and consistency.
    • Staying up to date with the latest data engineering technologies and tools, including Hadoop, Spark, and cloud platforms.
    • Holding team accountable to engineering best practices.
    • Design systems to track data quality and consistency for both on premise and cloud data.
    • Ensure both on premise and cloud data infrastructure are always available.
    • Build and maintain logical data models, data marts and multidimensional models
    • Automate data pipelines for Data Science team in support of ML and AI automation
    • Manage use of DevOps/Jira etc to document, assign, action, and track tasks to completion
    • Develop pipelines to integrate data from on SharePoint, PowerApps, Dataverse, AWS, Python, external and internal APIs.
    • Mentoring junior data engineers
    • Leading junior engineers and assign tasks where necessary for execution.
    • Ensure Governance requirements are met in all engineering tasks on Absa infrastructure
    • Implement standards set by the data governance team in development of data artefacts and BI solutions
    • Track consumption of analytics resources and optimise performance.
    • Actively challenge status quo and offer ideas to improve operations and existing solutions deployed by colleagues
    • Work in sprints with multidisciplinary teams including Analysts, data scientists, product managers, agile delivery managers, to scope, plan and deliver data driven insight

    Qualifications

    • Bachelor’s degree in IT, technology, data science, business analytics or math focused fields is preferred (or equivalent on-the-job experience and personal analytics projects).
    • Certified in SQL, AWS or Hadoop infrastructure support
    • Agile technology project management certification

    Preferred Experience

    • Minimum 5 years technical experience
    • Experience in working within a large complex organization with multiple stakeholders

    Knowledge & Skills

    • Strong analytical and diagnostic skills
    • Ability to work in remote teams
    • Ability to lead a team and communicate effectively with business stakeholders.
    • Knowledge of technology project management tools such as JIRA, Planner, DevOps

    go to method of application »

    SME/Universal Banker

    Business Growth: Time split 60%

    • Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
    • Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
    • Manage portfolio risks in line with banks' portfolio appetite.
    • Collaborate in the development and implementation of sales initiatives with other business functions i.e., Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
    • In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
    • Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
    • Contribute to the development of branch sales strategy.
    • Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
    • Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
    • Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
    • Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
    • Continuously monitor own performance against targets agreed on, daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
    • Operationalize campaigns as required with the Branch Manager and the business.
    • Always ensure excellent customer experience
    • Drive business targets through strict TAT observance and high-level service delivery standards.
    • Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
    • Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
    • Accounts re-streaming should be carried out in line with the Banks policy.
    • Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.

    Internal Controls & Risk Management: Time split 10%

    • Ensure that Absa bank¡¦s policies and procedures are always adhered to when handling different products.
    • Ensure adherence to all KYC & AML Processes regarding new and existing business and that proper documentation is in place.
    • Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
    • Manage costs within your area of operation.
    • Effectively carry out branch snap checks as assigned by the assistant branch manager.
    • Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
    • Accurate customer information is captured in the core banking system.

    Customer Experience: Time split 20%

    • Ensure excellent customer experience is always maintained.
    • Ensure set TAT in account onboarding and loan processing is always achieved.
    • Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    • Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
    • Ensure customer data is always up to date.
    • Ensure branch NPS scores are maintained as per the set standards.
    • In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
    • Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

    Capacity Building & People Management: Time split 10%

    • In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
    • Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
    • Determine and manage Training Needs Analysis and own succession planning.
    • Manage your own leave by working closely with your Line Manager

    Role/person specification

    Qualification

    •   Business related degree

    Preferred Experience

    • Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.
    • A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.

    Method of Application

    Use the link(s) below to apply on company website.

     

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