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  • Posted: Jun 27, 2024
    Deadline: Jul 1, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Delsco is a Kenyan registered management consulting firm with its office at Magharibi Place, Opposite Tmall (Tuskys Mall) Langata, 2nd Floor office 2B1. The firm started its operations in 2002 and has developed successful business relationships with several corporate clients across several industries, mainly in the services sector. The firm promotes the conc...
    Read more about this company


    Operations Manager - Wine Shop

    Location: Gigiri Courtyard, Gigiri Lane

    Job Summary: We are seeking a mature, trustworthy and proactive Operations Manager to oversee our high-end wine shop, which also serves other alcoholic beverages to takeaway and sit-in customers. The ideal candidate will have experience managing a team in a similar environment. This role requires a detail-oriented professional with a strong understanding of standard operating procedures (SOPs), stock control, cash and bank reconciliations and excellent customer service skills.

    Key Responsibilities:

    • Manage daily operations of the wine shop and bar, ensuring high standards of service and customer satisfaction.
    • Lead, train and supervise staff, fostering a productive and positive work environment.
    • Develop and implement SOPs to streamline operations and maintain consistency.
    • Maintain a clean and descent environment at all times.
    • Monitor and control inventory, ensuring accurate stock levels and minimizing wastage.
    • Conduct bank and cash reconciliations accurately and promptly.
    • Handle client and supplier communications, including receiving calls and managing inquiries.
    • Ensure the shop is compliant with all health and safety regulations.
    • Provide basic wine knowledge to customers and staff and be open to further training.
    • Utilize POS system effectively for transactions and reporting.
    • Oversee procurement processes and manage supplier relationships.
    • Perform IT-related tasks and maintain records using MS Office tools.

    Qualifications and Experience:

    • Preferably a lady aged 30 years and above.
    • Proven experience working in a high-end bar or similar setting.
    • Demonstrated experience in team management and staff training.
    • Experience in developing and implementing SOPs.
    • Basic wine knowledge with a willingness to learn more.
    • Stock control and inventory management skills.
    • Experience in bank and cash reconciliations.
    • Proficient in IT with basic knowledge of MS Office and POS systems.
    • Excellent communication and customer service skills.
    • Must be hardworking, proactive, and able to work independently.
    • Preferably residing close to Gigiri or in a safe environment nearby (will be required to work until late)

    Key Competencies:

    • Trustworthiness and integrity.
    • Strong organizational and multitasking abilities.
    • Attention to detail and a commitment to cleanliness and order.
    • Ability to lead by example and motivate staff.
    • Excellent problem-solving skills.
    • Customer-oriented mindset.

    Working Conditions:

    1. This is a full-time position.
    2. Initial probation period of 3 months, with the possibility of extending to 6 months based one performance.
    3. Flexibility to work evenings, weekends, and holidays as needed.

    go to method of application »

    Wine Steward/ Waiter - Wine Shop

    Location: Gigiri Courtyard, Gigiri Lane

    Reports To: Operations Manager

    Job Summary: We are seeking a professional and knowledgeable Wine Steward/Waiter, preferably a mature gentleman aged 28 years and above. The ideal candidate will be proficient in English and possess basic service and wine knowledge, with a willingness to undergo further training. This role focuses on providing exceptional service to our customers, ensuring a memorable experience with every visit.

    Key Responsibilities:

    • Greet and serve customers in a friendly and professional manner, ensuring high standards of customer satisfaction.
    • Provide knowledgeable recommendations on wine selections and pairings, offering detailed descriptions of various wines.
    • Take orders accurately and deliver beverages promptly.
    • Ensure that all wine and beverage service areas are kept clean, tidy, and well-stocked.
    • Assist in maintaining inventory and conducting regular stock checks.
    • Adhere to all health and safety regulations, maintaining a clean and safe environment for both staff and customers.
    • Handle customer inquiries and complaints professionally, escalating issues to the Operations Manager when necessary.
    • Participate in staff training sessions to enhance wine knowledge and service skills.
    • Set up tables and ensure the dining area is prepared before service hours.
    • Process transactions using the POS system efficiently and accurately.

    Qualifications and Experience:

    • Preferably a mature gentleman aged 28 years and above.
    • Proficient in English, with excellent communication skills.
    • Basic knowledge of service standards and practices in a high-end dining environment.
    • Basic understanding of wines, with a willingness to undergo further training.
    • Previous experience in a similar role within the hospitality industry.
    • Strong customer service skills and a professional demeanor.

    Key Competencies:

    • Trustworthiness and integrity.
    • Ability to work well under pressure and in a fast-paced environment.
    • Strong organizational and multitasking abilities.
    • Attention to detail and commitment to high standards of cleanliness.
    • Ability to provide exceptional customer service and build positive customer relationships.
    • Eagerness to learn and improve wine knowledge and service skills.

    Working Conditions:

    • Full-time position with flexible hours, including evenings, weekends, and holidays.
    • Physical requirements include the ability to stand for extended periods and lift moderate weights.
    • Initial probation period of 3 months, with the possibility of extending to 6 months based on performance.

    Method of Application

    Use the link(s) below to apply on company website.


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