Career Opportunities at Jamii Telecommunications

DIRECT SALES AGENT ROLE

We are looking to hire sales agents to promote our products and services, to identify customer needs and propose the best solutions that will achieve the set sales targets.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition and fulfilment;
• Establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales;
• Engaging and building capacity of sales channel outlet by doing visits and updates on new products;
• Focus sales efforts by studying existing and potential volume of dealers for training and education;
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis;
• Monitor market trends by gathering current marketplace intelligence on pricing, products, new products, delivery schedules, merchandising techniques among others;
• Recommend new innovations on products and service delivery in line with the market advances.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making appropriate recommendations to the business.
• Management and maintenance of sales records.
• Contribute to team effort by accomplishing related results as needed.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred;
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising);
• Highly motivated, proactive, and target-driven;
• Excellent communication and negotiation skills with the ability to work in a team;
• Customer and business focused attitude;
• Proactive attitude to look for clients and use all the necessary tools to achieve results;
• Ability to multi-task and get things done to completion;
• Brand ownership is key;
• Excellent planning and organizational skills.

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ACCOUNT MANAGER ROLE

• We are looking for a competent individual to fill the position of Account Manager whose role will be to build, maintain and grow customer base and relationships.

KEY JOB RESPONSIBILITIES FOR ACCOUNT MANAGER ROLE

• Developing strong relationships with customers, connecting with key business executives, and stakeholders;
• Act as a primary point of contact for clients, helping them achieve their objectives by providing tailored solutions and services;
• Build and maintain strong, long-lasting relationships with key decision makers;
• Identify and pursue new sales opportunities within existing accounts and beyond;
• Monitor accounts’ health and ensure customer satisfaction through regular check-ins;
• Resolve client issues and complaints promptly to improve customer experience and retention;
• Negotiate and contract, close and manage service agreements including conducting regular customer reviews with customers to assess service delivery and propose improvements;
• Ensure timely and successful delivery of solutions according to customers’ needs and objectives;
• Provide regular reports on account performance, sales activities, pipelines and forecast to management;
• Analyse market trends, customer needs and competitors’ offerings to stay competitive;
• Take the lead in tendering and tender management for both technical and financial proposal and proactively follow up;
• Stay updated on the JTL’s services, products, and solutions;
• Understand industry trends and emerging technologies;
• Assist with challenging client requests or issue escalations as needed;
• Keep clients satisfied and engaged with our products and services in the long run.

QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE

• Bachelor’s degree in business, Marketing, Telecommunications or any other related field.
• Proven 4 - 5 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
• Proficiency in CRM software and Microsoft office
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
• Ability to understand technical concepts and translate them into business solutions
• Analytical skills with a proactive approach to problem-solving.
• Brand Ownership and integrity is key; high level of customer focus and a commitment to delivering results
• Proven track record managing clients’ relationships and achieving sales targets.